RAMSHIK
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Mar 12, 2019

Original product or not

Hi I bought a bass modul 700 I was embarrassed that it was made in china and when added via the application it appears as black and in fact it is white. How can I check if this is a gray product, I can send the serial number.

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Xyz987
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Oct 18, 2017

Re: Original product or not

What is wrong with China?  Probably half the stuff you own was made in China.  It comes in black or white.

RAMSHIK
Friendly Fanatic
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Mar 12, 2019

Re: Original product or not

 

In the box, is it white, and in the program, is it displayed to black? Is this normal? My soundbar is Malaysia

Moderator

Re: Original product or not

Hi Ramshik, 

 

Thank you for your post and welcome! 

 

If you were able to successfully connect to the Bose Music application, I would be confident in saying that you owned a genuine product. 

 

I would also say that it can happen for your bass module to display the wrong color in the application. However, you can try removing and readding the speaker to see if this helps. I have included the CLICK HERE to help you readd the system. 

 

I hope this helps! If there is anything else I can do please reach out again! 

 

Kindest, 

 

Jessie O - Community Support