Device : Bose Portable speaker
Till last week Alexa was working on my portable speaker but recently no response when i say "Alexa".
I just did reset , configured (Device, Music app & Alexa app) and working good till we power off the device. Once I restart , again Alexa is not responding.
Thanks for posting.
I'm sorry to hear Alexa is not responding.
Can you please ensure the microphone is not disabled? There is a button on the top of the speaker that looks like a microphone with a diagonal line passing through it that allows you to turn it on and off.
Thanks for checking this!
I would recommend that you remove Alexa from the Bose Music app. You can do this by heading to the settings menu > Voice assistant. From here you will be able to select Alexa and remove it. Once complete, add it to the app again.
Let me know if this improves your issue.
Prior to send you the email , I did try more than 5 times but the status remains the same.
FYI .. All my Echo devices working without any issues except Bose Portable Speaker(Alexa).
Can you please disconnect your internet router from power for around 5 minutes then plug it back in. After this, please retest to see if the problem persists.
Thanks for confirming.
When you set Alexa back up after resetting the speaker to factory settings earlier, did you remove the Bose Alexa skill and re-add it?