rxcrider
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Nov 18, 2019

Re: IOS 13 connectivity issue with Bose Portable Home Speaker - Setting up your speaker

cianne - I have an iphone 8 running ios 13 (see my previous post) and after resetting everything and starting over, I have virtually no issues with bluetooth and I had no issues with Airplay from the start. 

David799
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Dec 18, 2019

Re: Portable Home Speaker - Setting up your speaker

I was on a layover connecting flight at Heathrow airport United Kingdom When I bought a Bose portable home speaker. I brought it home and connected it to my phone Bose app and connected it to the Wifi. It asked me to update the device and I accepted it. The device started updating and showing a white light on the top rotating. Suddenly it show 2 red solid light and both ends. I have tried resetting and everything I have been told to do to restore it but the device won’t respond to anything I press on the device. There is no way I can return this device to United Kingdom because I am in west Africa. How can I fix this device? Kindly help. 
device serial number: [Edited by Moderator]

Moderator

Re: Portable Home Speaker - Setting up your speaker

Hi David 799,

 

Thank you for posting and welcome to the community. I'm sorry to hear you are having this issue with your Portable Home Speaker.

 

As this seems to be related to the update it was trying to install we can try running the update manually. You can find the instructions for doing this at this link and we may be able to push the update through that way.

 

If this does not work, I would recommend getting in touch with your local support team, as they will be able to help you resolve this issue. You can find the contact information at this link by selecting your country/region and then the 'Contact Us' option at the bottom of the page.

 

Let us know how you get on.

 

Kind Regards,

 

Keith L - Community Support

Achul2a
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Dec 17, 2019

Re: Portable Home Speaker - Setting up your speaker

Hi there,

 

I would like to be another user requesting for the voice assistant to be available as well. I believe this is clearly not that Alexa or Google services are not available in Thailand. I use Echo Dot gen 3 and Alexa works just fine without any problems. If I cannot use the voice assistant then at least allow me to connect my Echo Dot to the Bose Portable Home Speaker. Otherwise this is very pointless to get this Bose Smart Speaker.

simon.owens77@btinternet.com
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Dec 31, 2019

Re: Portable Home Speaker - Setting up your speaker

Speaker in general is great, fantastic sound and I like the smart features. But as a dedicated Bose buyer having a few older speakers I have a few questions. 

when will you develop the app so I can use multi room on my SoundTouch speakers, I now have two separate systems due to incompatibility. 

why have you not allowed the speaker to integrate with Alexa multi room, both of these issues are making me consider a full new system, possibly with another brand. As smart homes are moving towards fully integrated items I find this difficult to understand for loyal brand customers who likely feel like purchase are now about forcing full upgrades. 

I currently have Soundbar and sub 

several SoundTouch speakers across the house and can’t use my new speaker with them. 

DOVLORF@GMAIL.COM
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Jan 1, 2020

Re: Portable Home Speaker - Setting up your speaker

I have tried over the last three months since I purchased my Portable Speakers to set it up using the app ...a very fertile effort . I have gone through all the steps and it just does not work. The most progress I make is, it connects via the initial stage of the wifi connect and then breaks when its setting up and gives me an Oops ! message. This is very frustrating and one believes there is bug we are not informed about . Its unacceptable after all this while to have this problem.

Really need a solution....

 

Otherwise able to use the speaker to play music from my iPhone via Bluetooth , but what's the point in having the app if I cant use the full functionality of the speaker ?