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hruday
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Apr 26, 2019

Product activation failed error coming on Bose Home Speaker 500

Product activation failed error coming on Bose Home Speaker 500 after connected to wifi network.

I tried resting to factory defaults the bose home 500, reinstalled the music app several times, but no success.

Bose...please help

3 REPLIES 3
Moderator

Re: Product activation failed error coming on Bose Home Speaker 500

Hello hruday,

 

Thank you for your post and Welcome to the Bose Community.

 

I'm sorry to hear you are unable to activate your Home Speaker 500. 

 

Would you be able to reboot your router? You can do this by unplugging the router from power for 30 seconds and then wait for it to start back up and try to reconnect your Home Speaker 500.

 

Get back to me with the results of this troubleshooting.

 

Warm Regards,

Charlotte G - Community Support

kent lin
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May 2, 2019

Re: Product activation failed error coming on Bose Home Speaker 500

same proble, I rebboot many time

Moderator

Re: Product activation failed error coming on Bose Home Speaker 500

Hi Kent Lin, 

 

Thanks for your post and welcome to the community. 

 

Have you attempted to use another device? Also please ensure that you don't have Wi-Fi assist enabled on your device. 

 

Kind Regards, 

Hector B