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Nov 21, 2020

Pulsing white light on front of speaker 500

The white light on the front of my speaker keeps pulsing, I have tried rebooting the speaker, but it’s turned back on it goes back to pulsing.

 

Bose product name

 

Country

 

Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in?

(noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

2 REPLIES 2
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Nov 20, 2020

Re: Pulsing white light on front of speaker 500

Hi.  I have and many others have the same issue.  I have not been able to get Bose to do anything

 

They gave me instructions with the remote, pressing  Start and forward button.  Nothing happens.

 

If you look at the messages you will see several that have the same issue. .

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Nov 21, 2020

Re: Pulsing white light on front of speaker 500

Thank you for your reply, I have found out it is a message from Amazon, Alexa is telling me a package is due to be delivered.