Rwboilini
Friendly Fanatic
  • 10
  • 18
  • 0
Registered since

Dec 21, 2018

ROLLBACK:Soundbar 500/700 - Firmware update 5.0.14 - September 5, 2019

Here we are  six weeks later and STILL no fix for  Firmware update 5.0.14.

I sent your CEO a skathing email noting my dissatisfaction with this inexcusable situation. No surprise that he didn't respond.

WHY NOT JUST ROLLBACK THE FIRMWARE TO THE PREVIOUS VERSION AND CALL IT A DAY?

Having spent $2000 on a firmware flawed system totally pisses me off!

 

 

4 REPLIES 4
Xyz987
Gabby Guru
  • 236
  • 1816
  • 54
Registered since

Oct 18, 2017

Re: ROLLBACK:Soundbar 500/700 - Firmware update 5.0.14 - September 5, 2019

Bose does not allow firmware rollbacks.

Petrinho17
Audible Advocate
  • 3
  • 27
  • 0
Registered since

Dec 2, 2018

Re: ROLLBACK:Soundbar 500/700 - Firmware update 5.0.14 - September 5, 2019

After the 5.0.14 update alexa works 1 time on 3...unbelievable **bleep**...i’m a bose customer since 2000 and this “smart” system is the worst product i’ve ever had from bose

Moderator

Re: ROLLBACK:Soundbar 500/700 - Firmware update 5.0.14 - September 5, 2019

Hello Petrinho17,

 

Thanks for posting!

 

I'm sorry to hear that you are experiencing some issues with the Amazon Alexa voice assistant on your Smart Home system.

 

Could you please detail a little further regarding the issue that you are having?

- Does Alexa respond and complete commands?

- What is the LED bar status when you engage with Alexa?

 

On the Bose product, tap the ○ button to tell the product to listen for a voice command. If the product is listening for a command, its light bar will slide to the center and glow. If the light bar does not respond this way, there is an issue with the product's microphone that is preventing it from hearing your request.

 

I look forward to hearing back from you.

 

Warm regards,

Charlotte G - Community Support

Petrinho17
Audible Advocate
  • 3
  • 27
  • 0
Registered since

Dec 2, 2018

Re: ROLLBACK:Soundbar 500/700 - Firmware update 5.0.14 - September 5, 2019

I charlotte i already describe my concern in a post called “alexa lazy after firmware update” and i’m in contact via PM with your team.

 

thanks