Albertico
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Sep 1, 2019

Re: Soundbar 500 turning off TV at random intervals

I am having issue connecting my sound bar to wifi? 

I had it connected and then is constanly telling me that connection with product has been lost

1 REPLY 1
Moderator

Re: Soundbar 500 turning off TV at random intervals

Hello Albertico, 

 

Thanks for reaching out and welcome to the Bose Community Forums. 

 

I am sorry that you are having this issue and would love to assist you. 

 

To start with, please can I confirm: 

  • Are you trying to connect via Wifi or Ethernet cable? 
  • Have you changed your router password or router recently? 
  • Have you had any power cuts or added any new wifi products into your home? 

 

I look forward to your response. 

 

Kind Regards, 

Vicky W - Community Support