Smart Home 500 Bluetooth pairing issue with Audio Technica AT-LP60BT

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Quiet Contributor

Smart Home 500 Bluetooth pairing issue with Audio Technica AT-LP60BT

Had a dialogue with the Bose messenger but no solution yet. I have the above mentioned speaker (pairs successfully with Apple products via BT) and turntable (paired with JBL speaker, Jabra heaphones, BT receiver, Samsung TV). So both connect with other devices via Bluetooth, but not together. Any suggestions on why or alternative solutions from the obvious ones on how to do a successful pairing?
7 REPLIES
Moderator

Re: Smart Home 500 Bluetooth pairing issue with Audio Technica AT-LP60BT

Hi TT Helsinki,

 

Thanks for writing in!  Sorry to hear about the Bluetooth issues, but would be happy to help!

 

I looked into the turntable and it looks like all the Bluetooth specs should be compatible with the speaker.  How far away is the turntable from the speaker when starting the connection?  Have you also tried clearing the Bluetooth pairing list on the speaker as well as the turntable?  

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support 

Quiet Contributor

Re: Smart Home 500 Bluetooth pairing issue with Audio Technica AT-LP60BT

I have tried to connect with the devices near and far from each other, makes no difference. And yeah, also tried emptying the pairing lists.
Moderator

Re: Smart Home 500 Bluetooth pairing issue with Audio Technica AT-LP60BT

Hello TT Helsinki,

 

Thanks for the details and testing that for us.

 

Can you confirm whether you have the Home Speaker 500 or the Soundbar 500 before we raise this to development?

 

Kind Regards,

Joel - Community Support

Quiet Contributor

Re: Smart Home 500 Bluetooth pairing issue with Audio Technica AT-LP60BT

The Smart Home speaker
Moderator

Re: Smart Home 500 Bluetooth pairing issue with Audio Technica AT-LP60BT

Hello TT Helsinki,

 

Thank you for the additional details.

 

I will raise this to development to find out compatibility with your turntable. 

 

Kind Regards,

Joel - Community Support

Quiet Contributor

Re: Smart Home 500 Bluetooth pairing issue with Audio Technica AT-LP60BT

Would be great to find a solution as the connectivity was my main reason for the purchase
Moderator

Re: Smart Home 500 Bluetooth pairing issue with Audio Technica AT-LP60BT

Hi TT Helsinki,

 

I completely understand why it's so frustrating.

 

We'll be sure to update you once this is investigated.

 

Kind Regards,

Joel - Community Support