Smart Home Alexa Availability

[Baelzebu]

 I can't setup alexa with bose 500. "It may be possible that's not available in your region". I'm in Portugal.

The main reason to get bose 500 was because of "Alexa Bult in" without it is just another Speaker. Even for a bose....
The Alexa app even has SONOS as an option to connect why can't we get the same?

I'm really frustrated, can support please advice if there will be any updates regarding alexa availability with international  Amazon Alexa products and Bose Speaker 500?

[fingusio]

Dear @bose

I just bought SoundTouch 700. I bought it mainly because its Alexa enabled. After all configure in Bose Music APP i see in Assistant Voice field message: "There was a problem accessing the voice assistants right now. This feature is probably not available in your region. Check again later."

Same thing is with Amazon Music.

I live in Poland and I want add that Alexa & Amazon Music are OFFICIALY available here sice December 2017. I'm already have & using 4devices in my home

Now my question: CAN YOU FIX IT OR I MUST RETURN DEVICE TO SHOP ?


Best regards

[Joel_D]

Hello fingusio,

Thank you for posting.

I'm sorry to hear you're running into this issue. What language is your Amazon Alexa account set to? Once I have this information I can investigate this further for you.

Regards,

Joel - Community Support

[fingusio]

United States (English)

What does it have to Bose? In the Bose Music app, I can not turn on

[fingusio]

Because there are message: "There was a problem accessing the voice assistants right now. This feature is probably not available in your region. Check again later."

[Joel_D]

Hi Fingusio,

Thank you for the details. 

I'm going to direct message you for additional information, so I can raise this to development for you.

Regards,

Joel 

[fingusio]

okej, i see, just reply

[Joel_D]

Hi fingusio,

Thanks for the information. 

If there are any additional details needed. I will reach out to you directly.

Best Regards,

Joel 

[KDavid]

The same problem on my new soundbar 500.. alexa not available in my region (poland). Did you fix it?

[fingusio]

@Joel_D

and?

I must got clear info......because if will be not available i will return product to shop