Solved: Smart Home Alexa Availability - Bose Community

Baelzebu · ‎10-23-2018

I can't setup alexa with bose 500. "It may be possible that's not available in your region". I'm in Portugal.

The main reason to get bose 500 was because of "Alexa Bult in" without it is just another Speaker. Even for a bose....
The Alexa app even has SONOS as an option to connect why can't we get the same?

I'm really frustrated, can support please advice if there will be any updates regarding alexa availability with international Amazon Alexa products and Bose Speaker 500?

Tony_A · ‎12-04-2018

Hello everyone!

Thank you for all your feedback about Alexa integration with our new Smart Home speakers. There has been some confusion revolving around if the Bose Smart Home speakers will integrate with Alexa in the country you're trying to use it in.

Even though Alexa may be available in your country and native language, it may not be fully supported through the Bose Smart Home speakers.

Our Alexa integration on our range of Smart Home Speakers is constantly evolving and changing. You'll find the most updated and current list of supported regions and languages from our support website below.

Please click HERE.

Warm Regards and Happy Holidays!

Tony A - Community Support

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fingusio · ‎10-19-2018

Dear @bose

I just bought SoundTouch 700. I bought it mainly because its Alexa enabled. After all configure in Bose Music APP i see in Assistant Voice field message: "There was a problem accessing the voice assistants right now. This feature is probably not available in your region. Check again later."

Same thing is with Amazon Music.

I live in Poland and I want add that Alexa & Amazon Music are OFFICIALY available here sice December 2017. I'm already have & using 4devices in my home

Now my question: CAN YOU FIX IT OR I MUST RETURN DEVICE TO SHOP ?

Best regards

Joel_D · ‎10-19-2018

Hello fingusio,

Thank you for posting.

I'm sorry to hear you're running into this issue. What language is your Amazon Alexa account set to? Once I have this information I can investigate this further for you.

Regards,

Joel - Community Support

fingusio · ‎10-19-2018

United States (English)

What does it have to Bose? In the Bose Music app, I can not turn on

fingusio · ‎10-19-2018

Because there are message: "There was a problem accessing the voice assistants right now. This feature is probably not available in your region. Check again later."

Joel_D · ‎10-19-2018

Hi Fingusio,

Thank you for the details.

I'm going to direct message you for additional information, so I can raise this to development for you.

Regards,

Joel

fingusio · ‎10-19-2018

okej, i see, just reply

Joel_D · ‎10-19-2018

Hi fingusio,

Thanks for the information.

If there are any additional details needed. I will reach out to you directly.

Best Regards,

Joel

KDavid · ‎10-20-2018

The same problem on my new soundbar 500.. alexa not available in my region (poland). Did you fix it?

fingusio · ‎10-22-2018

@Joel_D

and?

I must got clear info......because if will be not available i will return product to shop

Smart Home Alexa Availability

Bose Smart Home Alexa Availability

SoundTouch 700 - Alexa & Amazon Music in Poland

Re: SoundTouch 700 - Alexa & Amazon Music in Poland

Re: SoundTouch 700 - Alexa & Amazon Music in Poland

Re: SoundTouch 700 - Alexa & Amazon Music in Poland

Re: SoundTouch 700 - Alexa & Amazon Music in Poland

Re: SoundTouch 700 - Alexa & Amazon Music in Poland

Re: SoundTouch 700 - Alexa & Amazon Music in Poland

Re: SoundTouch 700 - Alexa & Amazon Music in Poland

Re: SoundTouch 700 - Alexa & Amazon Music in Poland