Dec 3, 2018
I live in Greece and i i have bought the bose 700 full system for more than 2 years now. I am expecting an update for all this time so that i can use voice assistant in my country but still nothing!! I paid over 2000 euros for the hole system and i cant use a basic feature like that!! Whats even more frustrating is that nobody from bose even bothered to give a timeline of when and even if there is going to be an update so that i can have voice assistant!!
Jan 8, 2021
I also purchased the BOSE 700 soundbar the 700 rear surround and the 700 woofer and Headphones, I asked many questions before buying I was never told Alexa was not supported in my region, also I didnot see it on any of my bose products or manuals. After many hours of research and calls I finally spoke to a Bose representative today and he confirmed it is not available in my area, I am in Puerto Rico Alexa stand alone Home works where I live, I just cannot understand how such a High end product and with the quality Bose offers how they could missed this, If it would have been indicated on products or informed before purchasing I would have gone with a different brand, I have own many Bose products and must say with such a high price on these products I am highly upset about this and hope Bose corrects this issue soon.
Jan 10, 2021
Just install d bose music app and set up ur device. Download a vpn, i used vpn express, and set it to US (I conected to san francisco). Open bose music app settings and voice assistants should b there.
Feb 11, 2021
Hola soy de Ecuador y mi parlante no se conecta con alexa para poder usarlo con la voz que fue la razón por la que lo compre.
Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!
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What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
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Feb 24, 2020
Can you help me please with the information I need to connect my SB bose 700 to Alexa via VPN connection? Could somebody tell me the steps I have to follow?
Nov 4, 2020
Why is Google Assistant on Bose Smart speaker 300, 500, and Soundbar 500, 700 not working in Russia?
But in the QuietComfort 35 II headphones, Google Assistant works!
Americans, where is your logic?
Mar 22, 2021
i agree... this suck big time!! 😡 i bought bose home speaker 300 and my region doesn’t support the voice assistant?! Im from Maldives 🇲🇻.. wats the use of buying this now!! I hav to plug 🔌 it everytime if i hav to use this speaker!! I spent 299$ and 79$ for the shipping...
Jul 25, 2019
Thanks for your help.
Could you tell if we could download the VPN and install only once on the phone and after setting up Google Assistant on SB 700 uninstall the vpn? Will that take alexa/google assistant out?
Another question is what use is the Google assistant in an unsupported territory without VPN?
May 24, 2021
I live in Guam, which is a US Territory. I had the same issue of voice assistant showing that it’s not available but I have three different Alexa devices that all work without a problem. I was able to bypass this Bose issue by downloading a VPN on my phone. You can use the free ones.. I used VPN Super Unlimited and connected to a US VPN and it allowed me to connect to Alexa. You don’t have to be on the VPN all the time, just for the initial installment.
Jun 5, 2021
My name is Sebastian.
Yesterday I bought a Bose home 500 speaker.
I set it up and was deeply impressed by the sound quality.
I have no words for the sound ... extraordinary.
I preset my favorite radio stations and I wanted to set up the virtual assistant.
I mention that I have a perfectly functional Google Home Hub and Amazon Echo Dot 3 in the house.
When ... what to see?
Assistants are not available in Romania !?
I was undecided between "Bose home 500 speaker" and "Sonos Move".
When I decided to buy this speaker I had two big wishes
1. sound quality
2. virtual assistant.
The winner was "Bose home 500 speaker".
Now (after I bought it) I noticed that I was cheated.
Will one of the 2 virtual assistants become available in Romania?
I am thinking of returning the product for false advertising (non-compliant product).
Bose Home Speaker 500
Firmware Version 10.0.11-9517+74507e
Bose Music - App Version 4.4.6
Samsung Galaxy S21 Ultra 5G on Android 11