SlJee
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Jun 5, 2021

Smart soundbar 300 switching off overnight

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Bose product name Smart soundbar 300

 

Country Australia

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

3 REPLIES 3
SlJee
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Jun 5, 2021

Re: Smart soundbar 300 switching off overnight

My sound bar 300 is connected to the Samsung Smart TV QA75Q80TAWXXY model via optical cable for a few months now without issues. Past 3 days the sound bar switches off each time the TV is turned off and on and I have to power the sound bar up again with the remote which is annoying.

I have done a reboot of the sound bar which helped for a while during the day but after switching off the TV over night the problem persisted again.

Liam_G
Moderator

Re: Smart soundbar 300 switching off overnight

Hello Sljee and welcome to the Community! Sorry to hear that you are having some troubles with your Soundbar. I will be happy to help out! 

So that I can provide the best troubleshooting for you, I will need some information from you.
Can you provide details to the following questions: 

  • Detailed description of the issue and steps to reproduce
  • What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
  • When did you start to experience the issue? Did it work correctly previously?
  • Any other troubleshooting steps you took

I look forward to hearing from you! 

 

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SlJee
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Jun 5, 2021

Re: Smart soundbar 300 switching off overnight

Hi Liam,

Thanks for your response.

My soundbar is all good now after I did a reset and checked that the optical auto turn on is enabled.

So far for the past 2 nights the sound is coming through when my TV is turned on.

 

Kind regards,

SL