Moderator

Re: Sorry, that device is offline (Alexa, spotify, soundbar 700)

Hi Rajiv Shankar, 

 

Thanks for posting and welcome to the community. 

 

I would highly recommend that you attempt these steps and update us on the result of this! 

 

Kind Regards, 

Hector B  

Rajiv Shankar
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Aug 17, 2019

Re: Sorry, that device is offline (Alexa, spotify, soundbar 700)

Which of the following solutions do you want me to try?

 

Switch off the speaker for 2 mins - as proposed in @PercyBottle ‘s post?

 

Or, the sequence of steps posted in @rishalsharma ’s post.

 

Please note that, in my case, the Alexa skill is “Bose”, not “Bose (not for SoundTouch)”. In @rishalsharma ’s case it’s the other way round.

Moderator

Re: Sorry, that device is offline (Alexa, spotify, soundbar 700)

Hi Rajiv Shabnkar, 

 

Thanks for reaching back out to us today.

 

Please attempt both the reset and the sequence provided just with the Bose Skill rather than the SoundTouch Skill! 

 

I look forward to hearing back from you regarding this! 

 

Kind Regards, 

Hector B 

Rajiv Shankar
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Aug 17, 2019

Re: Sorry, that device is offline (Alexa, spotify, soundbar 700)

Both the methods did not work for me. Reset method did not work after all kinds of attempts. 2 minutes, switch of router, uninstall Alexa and soundtouch on my phone. Etc.

 

Some notes about the other method:

 

Step 2 does not apply in my case. SoundTouch 300 speaker and app does not have option for Alexa setup.

 

In step 6, I have to opt for “Bose” skill, not “Bose (not for soundtouch).“

 

I even tried keeping same password in SoundTouch and amazon. Just to rule out the unlikely case that same account across soundtouch and Alexa is required and it means same ID as well as same password.

 

Do I need to enable Bluetooth while connecting my echo dot to SoundTouch? I believe not, since this skill should work over WiFi and cloud.

 

What should my sentence be - “Alexa, please play xyz on SoundTouch 300” is what I’m saying.

 

Copy/pasting @rishalsharma ’s sequence that worked for her and others for non-soundtouch scenario, for quick reference:

———

———————————————

Fyi, this happens when there is an account related problem at Amazon (or) Alexa end.

 

1) Download Alexa app

2) Sign in using the same user credentials that you entered while setting up Alexa on Bose soundbar.

3) Click on the menu (top left corner) indicated as 3 horizontal bars.

4) Select/click on "Skills & Games"

5) Now click on search icon (magnifying glass) and type "Bose".

6) You might find 3 or search results. Click on "Bose (not for soundtouch).

7) Click on "Disable Skill"

😎 Now click on "Enable skill" to enable it back. It might take a few seconds and take you to Bose page. You will need to enter your BOSE user id and password (the same that you've given while registering your soundbar).

9) Now get out of the above page after successfully enabling the skill. You might have to hit the x button on top left.

10) Click on Discover devices. It should say no devices found (I found this step to be redundant. Nevertheless, they made me do it).

11) Ask Alexa to play music and in a few seconds you could be thinking "Voila".

rlong
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Jul 11, 2019

Re: Sorry, that device is offline (Alexa, spotify, soundbar 700)

Thank you very much for the detailed information. We have had our Bose 500 for 2 months and could not figure out how to get Pandora active by speaking. We had the 2 different passwords in for Amazon and Bose. Awesome!!

Zvalentine71
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Sep 14, 2019

Re: Sorry, that device is offline (Alexa, spotify, soundbar 700)

This did not fix my issue.  The last to.be I had to go into different settings i just don't remember which!

Moderator

Re: Sorry, that device is offline (Alexa, spotify, soundbar 700)

Hello Zvalentine71, 

 

I am sorry, I do not understand your last message. 

 

Could you please confirm what you mean by "The last to.be I had to go into different settings i just don't remember which!"

 

I look forward to your response. 

 

Kind Regards, 

Vicky W 

Zvalentine71
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Sep 14, 2019

Re: Sorry, that device is offline (Alexa, spotify, soundbar 700)

I apologize. The last time I had this issue, I had to go into some setting and disable and re enable settings through alexa almost like permissions but I dont remember how I did it. Sorry for the scramble of the earlier message

Moderator

Re: Sorry, that device is offline (Alexa, spotify, soundbar 700)

Hello Zvalentine71, 

 

Thanks for getting back in touch. 

 

Can you give us an idea of your setup? 

 

It'd be useful to understand: 

 

- How far the product is from your router

- Are you in a country that supports Alexa? or are you using a VPN to access the service? 

- Have you tried removing the service from the Bose Music app? 
 

To remove the Alexa voice assistant:
-In the Bose Music app, tap the My Bose icon  in the upper-left corner 

-Select the product from which to remove the assistant
-Tap the product image in the bottom-right corner
-Select Settings

- Tap Remove Account.

 

 

I hope this helps. 

 

Kind regards, 

 

Jeff G

Viju
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Oct 21, 2019

Re: Sorry, that device is offline (Alexa, spotify, soundbar 700)

Did all that.. but didn’t get the “Voila!” at the end.. 😩