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crickb88@cox.net
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Jan 1, 2021

Sounbar 500 just went into overtide with static

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name. Soundbar 500 /sub-woofer and surround speakers.

 

Country USA

 

Firmware Version 10.0.10-8565+88f8514

 

App Version 4.2.4

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

 

Hdmi 1 in my Toshiba fire tv, im using the arc option and the hdmi-cec device control is currently set to "on".

  • Detailed description of the issue and steps to reproduce.  An explosive sound of static came on out of the blue.  If I turn the TV on with connection to the soundbar, the static is at 100% of volume level. I tried muting to no avail.  I selected the source option on my Bose universal remote and the static went away, but so did my sound.  I have restarted my TV, but no luck.  The sound from the 500 is either 200% volume of nothing but static, or it is not heard.  I have had this set up withing has been moved, my wi-fi is current and up to date with my router.  I get the same static whether I'm on my fire TV, satellite, music...i.e. you tube, cable News, pandora.  Im hooked up with Alexa but thats not working either.  Everything is just blasting static.  Even as I scroll through options in the tv menu, or when I'm selecting bluetooth or music buttons on the remote.

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.) My environment is in a family room with no additional electronics that would cause interference.  Nothing has changed in this room since I set this up a year or so ago.

 

When did you start to experience the issue? Did it work correctly previously?  It happened for the first time tonight.  I was in the kitchen cooking and at first it sounded like it was coming from outside, it was so loud.

 

  • Any troubleshooting steps you took.  I restarted my TV, but have not done anything with the 500.  At this point the system is unusable. 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Keith_L
Community Manager

Re: Sounbar 500 just went into overtide with static

Bose Best Answer selected by Community Manager Keith_L

Hi crickb88,

 

Welcome to the Community, thanks for posting!
 

As this static sound is happening no matter what you try and play to the soundbar, what I would recommend doing first is a reset of the soundbar. To perform a reset, disconnect the soundbar from power for at least 1 minute, then plug it back in and allow it to boot back up. Once the lightbar stops blinking white, turn the soundbar on and test it with the TV and other sources to see if you still get the same static sound.

 

Let me know how you get on!

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View solution in original post

3 REPLIES 3
Keith_L
Community Manager

Re: Sounbar 500 just went into overtide with static

Bose Best Answer selected by Community Manager Keith_L

Hi crickb88,

 

Welcome to the Community, thanks for posting!
 

As this static sound is happening no matter what you try and play to the soundbar, what I would recommend doing first is a reset of the soundbar. To perform a reset, disconnect the soundbar from power for at least 1 minute, then plug it back in and allow it to boot back up. Once the lightbar stops blinking white, turn the soundbar on and test it with the TV and other sources to see if you still get the same static sound.

 

Let me know how you get on!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

crickb88@cox.net
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Jan 1, 2021

Re: Sounbar 500 just went into overtide with static

I did the reset and the problem was fixed.  

 

Thanks for the simple, and almost obvious solution.  Ive got my sound back!!!

 

Thank you.

Keith_L
Community Manager

Re: Sounbar 500 just went into overtide with static

That's great to hear crickb88! I'm glad you're soundbar is back up and running again!

 

It's always great when it's a nice simple fix, if there is anything we can help you with in the future please don't hesitate to reach out again!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!