Jack68_FR
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Jul 29, 2019

Re: Sounbar 700 Firmware Update 4.0.9 sound drops out for a micro second.

Hello Bradey

Thanks for your message.

I can see that you are fed up with this situation and i can understand that because i think i am going to be fed up too !

Today i noticed a new issue on both SB700. ARC passed away ;(

Heard here and there lots of problems with Samsung TVs ARC. 

Thanks to a HDMI cable disconnect and Connect, ARC is back from the dead.

Am I in a nightmare or in The Walking Dead ? Never had this kind of problems before.

I wrote to BOSE France like Charlotte told me.

BRADEY, if i have to return both SB700, which SOUNDBAR do you advice to buy.

Cheers

Jacques

 

 

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vari
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May 24, 2019

Re: Sounbar 700 Firmware Update 4.0.9 sound drops out for a micro second.

Unfortunately, I'm experiencing same problem too :(. Again bose, you guy have real monkey developement teams.

I'm really disappointed about that as a programmer.

Jack68_FR
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Jul 29, 2019

Re: Sounbar 700 Firmware Update 4.0.9 sound drops out for a micro second.

As BOSE told me in this email the issue will be adressed in the next firmware.

BOSE are going to send it to me before official release.

I will keep in touch with the community when i get it.

Cheers

 

[Moderator edit]

wayne.m
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Mar 1, 2017

Re: Sounbar 700 Firmware Update 4.0.9 sound drops out for a micro second.

Hi,

just posting this message to advise that I have the same issue and it is only when watching a HD channel. Also, to hopefully be made aware when the issue is resolved and what I need to do, if anything.

Regards,

Wayne M

Jack68_FR
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Jul 29, 2019

Re: Sounbar 700 Firmware Update 4.0.9 sound drops out for a micro second.

Hi,

 

A quick post to inform the community that Bose has not sent me anything to fix my problem.

 

They told me finally that the fix from Bose is not ready and that my problem is a Samsung problem.

Bose told me that Samsung has a fix for me.

So I called Samsung and they told me they have no fix and the problem is a Bose problem so i have to see it with Bose.

 

It reminds me of French administration.

 

Tomorrow or the day after tomorrow i will bring back my 2 SB700 and my 1 BM500.

Unbelievable.

Cheers

Jacques

Stuart1
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May 26, 2019

Re: Sounbar 700 Firmware Update 4.0.9 sound drops out for a micro second.

So Bose are basically selling a faulty product and don't care or it would be fixed by now 2 months and no fixed what a joke.

vari
Audible Advocate
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May 24, 2019

Re: Sounbar 700 Firmware Update 4.0.9 sound drops out for a micro second.

Hey, bose.

How is it going? When will it be fixed? 

Don't say that you developers are still finding a way to fix it.

ThierryB
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Jul 17, 2019

Re: Sounbar 700 Firmware Update 4.0.9 sound drops out for a micro second.

For information, I was in contact with the Bose Australian support through email reporting the exact same issue, and I got as a reply that there was no known issue, and my case was very strange...

 

Seriously ? This after pointing to some threads on this forum reporting the same problem.

I am losing hope of getting decent support / fix for this issue... I will wait a few more weeks, and return my soundbar 700 as well if no fix are released quickly.

Jack68_FR
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Jul 29, 2019

Re: Sounbar 700 Firmware Update 4.0.9 sound drops out for a micro second.

Now Bose are investigating at how is it possible that a TV screen is producing pictures and sounds.

 

Itsjustmeee
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Feb 2, 2019

Re: Sounbar 700 Firmware Update 4.0.9 sound drops out for a micro second.

I'm curious .... is this just an compatability issue with Samsung or is it affecting other manufacturers as well? I have a new Sony and haven't seen this problem pop up yet. I'm wondering if Visio or other major TV brands are seeing this issue as well.