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larryced
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Jul 16, 2019

Sound Touch 20 dropping Sirius broadcasts

For the past several weeks (maybe since the lastest update) the SoundTouch 20 unit frequently drops all Sirius feeds.  At times the unit will play fine for 30-45 minutes, at other times it drops the feed after two or three minutes.  Frequently the display shows a song title that  does not match the actual song being played, at other times the song title is shown as "undefined".  Seems as though the text data is lagging behind the audio by as much as 5 minutes.

 

I switched the SoundTouch from WIFI reception to a direct ethernet connection, made no difference.  Reception from all other music services work fine.  Music directly from a computer (My Music) is working as expected and broadcasts from other streaming services are fine.

 

Anyone have an idea of why this is happening?

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JGFeldman
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Jul 16, 2019

Re: Sound Touch 20 dropping Sirius broadcasts

My Soundtouch 30 is having the same issue with SiriusXM connectivity.

Drsks16
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Jul 16, 2019

Re: Sound Touch 20 dropping Sirius broadcasts

I am having same issue on all SoundTouch devices on three different networks in 3 different buildings.

Moderator

Re: Sound Touch 20 dropping Sirius broadcasts

Hi All, 

 

Thank you for your posts and welcome the Bose Community!

 

I'm sorry to hear of the issues you are experiencing with SiriusXM. I can imagine how frustrating this must be for you and I'll do all I can to assist you! 

 

Are you able to log into SiriusXM in a web browser and confirm if this is playing correctly?

 

I would also recommend removing the SiriusXM account from your SoundTouch Application and re-adding it. You can do this by clicking the 3 lines in the top left, going down to settings> Music Services > click the email address and then remove. Once completed, follow the same process to add the service again. 

 

Let me know how you get on! 

 

Kindest, 

 

Jessie O - Community Support

 

larryced
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Jul 16, 2019

Re: Sound Touch 20 dropping Sirius broadcasts

Thanks for the response.  Appears as though the situation has now gotten worse.
 
On a desktop PC ( where "My Music" resides)  I logged into SiriusXM streaming service and listened for about 20 minutes, no problem. 
 
On the desktop I then opened the Sound Touch app and was greeted with the message that a 'new' software update was needed.  I installed the update and attempted to play a SiriusXM station, the Desktop app responded with  "Looks Like SiriusXM isn't available right now.  Please try again later (3903).
 
Again, after the updating the Desktop app, all other services work fine.  Playing My Music library is okay as are other streaming services.  Definitely a Bose-SiriusXM issue.
 
Will now see what happens via the Sound Touch app on iPhone.
 
Lc
 
larryced
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Jul 16, 2019

Re: Sound Touch 20 dropping Sirius broadcasts

So after going through the update, delete service, re-install/activate SiriusXm service -  right back where it all started.  No improvement.  Channels drop out, channels not available at this time - when channels are actaully playing for a few minutes the song title text display on the Sound Touch does not match the song being received.

 

Lc

 

Drsks16
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Jul 16, 2019

Re: Sound Touch 20 dropping Sirius broadcasts

I am having the same issue.  I have done the same.  My next step is to contact BOSE.  I just need to find the time. 

Drsks16
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Jul 16, 2019

Re: Sound Touch 20 dropping Sirius broadcasts

I am having the exact same issues.

Drsks16
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Re: Sound Touch 20 dropping Sirius broadcasts

I have tried this in all three locations at seperate times and I have not made any progress.  I checked siriusXM account and can sign in on computer and iphone and play music just fine.  iheartradio works great on bose in all locations.

Community Manager

Re: Sound Touch 20 dropping Sirius broadcasts

Hi all,


Thank you for the additional information on the troubleshooting attempted. We've escalated this with our development team for investigation and will update you when we have more to share.

 

Kindest,

Andy B