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Feb 26, 2019

Sound bar mutes when it shouldn't

I have a Soundbar 700 set up to use Alexa. In the same room I have a Google Assistant speaker. When I ask the Google Assistant a question while watching tv (that shouldn't have anything to do with the Soundbar), the audio on the Soundbar mutes (actually I think it sets the volume level to zero). I don't think this is really necessary, but that alone isn't a big deal. The problem however is that it never unmutes, forcing me to use the remote to get the volume back (and to my point that the volume was set to zero, I have to press volume up repeatedly to hear it suggesting it's scaling back up).

 

I would consider this a big with the Soundbar. Please look into this issue, it makes using my Google device frustrating. 

 

Side note: if you could set the Soundbar to use google Assistant and add it to google speaker groups I would, which would likely avoid the problem, but since that functionality isn't implemented I get better use out of Alexa on the Soundbar. 

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Feb 26, 2019

Re: Sound bar mutes when it shouldn't

Anyone from Bose? This is an annoying problem.