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Dec 20, 2018

Soundbar 500 and DTS audio

What audio formats does the soundbar 500 support over HDMI and SPDIF? Does it support 5.1 channel PCM? And what is the best setup for movies that have DTS audio?

 

Its dissapointing that the soundbar 500 doesn't seem to support DTS audio. This is a high end home theatre system and even entry level AV amps these days support DTS and Dolby Digital audio formats. So this seems like a very cinical move by Bose to try and force people to buy the much larger and more expensive 700 which does seem to support DTS. If this is only a firmware restriction, I hope Bose reconsider and provide an update in the future to add DTS support.

 

I'm using the soundbar 500 connected to the HDMI ARC port from a Samsung JU7500 TV. I can only seem to hear audio from movies that are streamed to the TV with DTS audio if I configure the audio format on the TV to PCM. I'm not sure if the soundbar supports 5.1 channel PCM over HDMI or not, so its difficult to know if I'm getting full 5.1 surround from the source.

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Dec 5, 2016

Re: Soundbar 500 and DTS audio

Hello DandG,

 

Thank you for the post and questions.

 

The Soundbar 500 supports Dolby Digital format from external sources. 

 

We do appreciate your feedback, and I will be sure to pass this along to development.

 

Kind Regards,

Joel - Community Support

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Re: Soundbar 500 and DTS audio

Thank you for the reply.

Strangely the soundbar does seem to be playing DTS sources now. The TV is auto switching to DTS output when I stream DTS audio and the soundbar is playing all 5.1 channels. So it seems the soundbar is capable of supporting DTS - it would be great if this was officially supported.
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Nov 10, 2018

Re: Soundbar 500 and DTS audio

DTS definitely seems to be working on my soundbar 500 too dispite it not being supported. 

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May 16, 2019

Bose soundbar dts support?

So just bought the bose soundbar 500, base and rear speakers. I understand that the 500 doesn't support dts. However when I configure my audio on my Xbox one x I'm able to select CT dts digital surround and sound plays from. 5.1
Has there been an update to the bose 500 to support dts. If it dint I wouldn't be able to choose dts as a source
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Feb 14, 2020

Re: Bose soundbar dts support?

Hello My Bose Soundbar 500 connected to LG 55UK6710 via HDMI ARC. When I play MKV video file with DTS audio channel and select TV speakers the sound plays, but when I choose HDMI ARC there’s no sound. How can I configure my Bose soundbar 500 to play DTS from TV? Please do not offer Bluetooth connection to solve the problem
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Dec 8, 2019

Re: Soundbar 500 and DTS audio

I can't believe that after paying over $3000 for this system, it doesn't support basic DTS. Ridiculously capitalist play by Bose to get people to buy the Soundbar 700. I'm happy to even download and install 3rd party firmware on this one to get the DTS to work.

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Dec 8, 2019

Re: Soundbar 500 and DTS audio

what TV do you have? How are you managing to do this? I'm so frustrated with this sytem for its lack of DTS.

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May 11, 2020

Re: Soundbar 500 and DTS audio

Hey man. Have you tried using Optical S/PDIF cable instead of HDMI ARC? ARC seems like a new technology.. perhaps the firmware is not supporting it properly yet?

 

thts what I’d try and will be trying when (the soundbar 500) it arrives later today.

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Jun 3, 2020

Re: Soundbar 500 and DTS audio

Yes exactly I just purchased The Soundbar 500 with the bass module 500 and the Surround Speakers. But out of my expectation the soundbar unable to decode DTS sound and that’s why I am unable to enjoy the HTS effects. It is just not right for the soundbar because the entire system (with the Bass module 500 and surround speaker) are high end HTS  and cost high too. Where as entry level can easily decode DTS . If anyone can help then please help..