Soundbar 500 crackle in right rear speaker after 4.0.8 firmware update

[Danny81bby]

It's always in standby at night so I dont understand why I dont have the fixed update

[Lfk]

In that case it might be easier to update it manually: https://www.bose.com/en_us/support/article/updating-your-soundbar-500.html

[Danny81bby]

Ive tried that too but The update website has never loaded up and just says this website cant be loaded up. Oh well hopefully someone from Bose reads this and helps me out. Thanks for the advice guys

[Xyz987]

Maybe you need to use a different browser.

[Danny81bby]

Its finally updated overnight 👍

[plutchakc]

Are folks confirming that this firmware update this week has corrected the crackling sound coming from Soundbar 500/700?  I have a a 700 that is only 5 or 6 weeks old that started doing this a few weeks ago and I was about to return it today.

[Stewy85]

Yes this firmware update works.

[stupoox]

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@plutchakc wrote:

Are folks confirming that this firmware update this week has corrected the crackling sound coming from Soundbar 500/700?  I have a a 700 that is only 5 or 6 weeks old that started doing this a few weeks ago and I was about to return it today.

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It's looks like it has fixed it, noone has mentioned that is hasn't. From the messages previous it looks like only a few didn't get the update initially but did eventually.

So I'd make sure yours get's updated before boxing it all back up again to return.

Fingers crossed but confident the 4.0.9 has fixed it 🙂 it has for me and a number of others at least!

Cheers

-Stu

[Xyz987]

Yes, it is fixed.

[atasmohammadi]

I have bose soundbar 500 running running firmware 7.0.11 and since couple of months I have crackling issue and even the latest firmware didn't fix it. both left and right surround speakers are crackling constantly. it's connecting to TV via Optical cable. issue exists also when using AirPlay.