Soundbar 500 crackle in right rear speaker after 4.0.8 firmware update

[DubCity]

It’s unbelievable that the software dev team can’t even so much as play a movie before they release the broken firmware worldwide.

[Chazzy1965]

Thank you Charlotte,

i just started hearing the right rear speaker crackle and glad to see I am not alone...hoping for a fix/update soon

thank you!!

[Rajnishvg]

I am having the issue with my right side channel

[Itsjustmeee]

Up to this point I haven’t noticed any crackling coming out of my right rear speaker so I decided to do a quick test. I tried Netflix from two different sources. First the app on my Xfinity X one box and then from the app on my Sony android TV.  I noticed no crackling when using the Xfinity Netflix app but noticed the problem with the Sony app. The only thing that was different was that my Sony TV recognizes Dolby Vision while the X one box sees the same programs in HD and Ultra HD.  Maybe somebody else can run that same test if they are able. That may be the problem. 

(Btw, I have the 700 soundbar, 700 bass and surrounds)

[Stewy85]

The only problem is that Bose released dodgy firmware. Your devices and apps are working fine.

[Bigtwagner]

I too am having this issue with the rear right speaker. I also switched to two surround speakers and to cracking stayed in the rear right side.

[Andy_B · Accepted solution]

Hi all,

We're happy to let you all know that firmware update, 4.0.9, has been released today. You can read more information from the thread HERE. 

As noted in the thread, this update will process automatically between the hours of 2:00 AM – 5:00 AM local time. It may take 24-48 hours to receive the update. There is no way to force this update immediately. 

We'd like to thank you all for your continued patience. 

Kindest,

Andy B

[Chazzy1965]

---

@Andy_B wrote:

Hi all,

We're happy to let you all know that firmware update, 4.0.9, has been released today. You can read more information from the thread HERE. 

As noted in the thread, this update will process automatically between the hours of 2:00 AM – 5:00 AM local time. It may take 24-48 hours to receive the update. There is no way to force this update immediately. 

We'd like to thank you all for your continued patience. 

Kindest,

Andy B

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Hello Andy and fellow Boser’s, glad to report that the crackle went away and my rear speakers sound better than ever!!

thank you for the quick fix and thanks to all that responded with thoughts and ideas on the issue as well!

sincerely

Chazzy1965

[Danny81bby]

So 5 days later and I'm still running the dodgy update with no new update. Power on and connected via ethernet cable. What dont I have the new update?

[Xyz987]

Make sure your soundbar is in standby mode and connected to the internet over night.