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Re: Soundbar 500 crackle in right rear speaker after 4.0.8 firmware update
05-29-2019
03:07 PM
Message 11 of 41
Hello all,
I'd like to apologize to each and every one of you that you are experiencing this issue.
I can assure you that our engineering team is working very hard to bring you all a solution.
We do not currently have a time-frame but as soon as we have any updates, we will be sure to let you all know.
Here is a similar thread that I would advise you to read with troubleshooting steps and information regarding the issue.
In the meantime, we have a few suggestions to try:
- Change audio source format from 5.1 Dolby to PCM
- Try toggling Dialogue Mode on/off
- Adjusting treble/bass settings
Your patience is greatly appreciated while we work on this.
Please let us know if you have questions.
Warm regards,
Charlotte G - Community Support
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Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!