Soundbar 700 Airplay 2 not connecting

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Wistful Whisperer

Soundbar 700 Airplay 2 not connecting

Hi,

 

finally our soundbars got Airplay. However mine only rarely works. Most of the time when I select it as a target on my phone or computer, it will just spin for some time and then fail.

 

I have multiple HomePods and Apple TVs to which I can Airplay without issues.

 

Do you guys have any pointers what I could try?

 

tks

8 REPLIES 8
Quiet Contributor

Re: Soundbar 700 Airplay 2 not connecting

Hi there, I have the same issue. Mine Airplay NEVER works.

Friendly Fanatic

Re: Soundbar 700 Airplay 2 not connecting

Hi there. Mine also doesn’t work sadly. And been in touch with Bose support but they have not had a solution for me. It seems like we just have to wait. 

Quiet Contributor

Re: Soundbar 700 Airplay 2 not connecting

Hi, thanks for the reply Smiley Happy So I suppose it is a shared issue and not a product defect of my own?

Friendly Fanatic

Re: Soundbar 700 Airplay 2 not connecting

Yup. Not too many people sharing this same issue so we won’t see Bose working actively to resolve this. They would ask you reset your device, change your router settings etc. At least those suppose solutions did not work for me and many others. 

Wistful Whisperer

Re: Soundbar 700 Airplay 2 not connecting

So I did the 5-Minute-Power-Cycle thing that keeps getting recommended.

it actually seems to have helped after the second try. It works for now, but I still have the feeling the feature is a bit wonky. 

Quiet Contributor

Re: Soundbar 700 Airplay 2 not connecting

Hi, can you explain what is that trick? Wanna give it a try.

Wistful Whisperer

Re: Soundbar 700 Airplay 2 not connecting

Sorry for assuming you knew!

The „trick“ is: Pull the power and leave it out for 5 Minutes. 

That’s all!

sounds dumb, but for me it seems to have worked

Friendly Fanatic

Re: Soundbar 700 Airplay 2 not connecting

Somehow now Bose tells me I have to contact my local support for my airplay 2 problem because it is not possible for them to diagnose my problem for me, as this is a community forum. Even I asked the same question repeatedly that why Airplay 2 works on my Apple TV and my 2 Samsung TVs that support Airplay 2, and yet Bose Soundbar 700/500 don’t work. They could not even answer me. Maybe it’s best let the development team comes and speak to the users.