Dec 15, 2016
Thanks for responding. We appreciate the update and are glad things are working!
Come back and post anytime!
Tony G - Community Support
Jan 25, 2019
Glad that worked for you but that sort of solution makes me really hesitant to keep this soundbar.
I likewise had a ton of trouble first getting the soundbar to even show up in the app and then getting the soundbar to connect and register itself. Ridiculous really. I don't run in to these sorts of problems with companies that focus on their software like Google Home products or Sonos products
Oct 8, 2018
Mar 28, 2019
Feb 26, 2019
Thanks for your posy Sgbose, and welcome to the community.
I'm sorry to hear you are encountering this issue. May I ask if you have tried factory resetting the device to see if this may resolve the issue? To do this, press and hold the power button and the skip forward button together on the universal remote for 5 seconds. this will then allow you to reconnect the Soundbar back to your network and hopefully allow it to stay connected through the Bose Music app.
Please let us know if this helps at all.
Leon_C - Community Support
Jun 27, 2019