Soundbar 700 cannot setup Google Assistant

[SyXbiT]

I've tried everything. Rebooting phone/soundbar, factory reset of soundbar, uninstall/reinstall Bose Music app on my phone.

Nothing works. Any ideas?

I'm in the U.S. using a regular router with no proxy.

[Vicky_W]

Hello SyXbiT, 

Thanks for reaching out today. 

I am sorry that you are having issues setting up your Soundbar 700 with Google Assistant and I would love to help you with this issue. To start with please can you try: 

1. Uninstall and Reinstall the Bose Music app. 
2. Refresh your phone and perform any updates. 
3. Ensure that your Google Assistant app is up to date. 
4. Ensure that you have a strong and secure Wifi connection. 

I look forward to your response. 

Kind Regards, 

Vicky W - Community Admin 

[SyXbiT]

1. Uninstall and Reinstall the Bose Music app.  DONE
2. Refresh your phone and perform any updates.  DONE
3. Ensure that your Google Assistant app is up to date.  DONE
4. Ensure that you have a strong and secure Wifi connection. DONE

Nothing helps

[Vicky_W]

Hello SyXbiT, 

Thanks for getting back to me. 

Can I please ask which phone you have, what software version it is running and how long you have had the phone? 

Also, do you have any iPads or tablets you could try this on for me, please? 

Kind Regards, 

Vicky W 

[SyXbiT]

I have a Pixel 3a with Android 9.0 (Pie). It is just a couple of months old.

I have also tried with my tablet (Android 7.0).

I have also tried using a different Wi-Fi connection on both phone and soundbar. Nothing helps.

[Vicky_W]

Hello SyXbiT, 

Thanks for getting back to me. 

 As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center as they have the ability to look into the settings of our computer and make sure there is nothing blocking your router from accessing this page.

You can do this by clicking this link here: https://bose.life/2f4nJid, selecting your region, scrolling to the bottom of the page, and selecting contact us.

I would love to hear what resolves this issue once you have spoken with the team. 

Kind Regards, 

Vicky W