Soundbar 700 eARC Issues with LG C9 OLED
I'm facing an issue with my Bose SoundBar 700 and LG OLED C9 TV. This issue has started in June 2020. There will be "No Audio" from Netflix, Prime Video etc applications.
My LG TV's sound setting has below two under HDMI ARC and it is causing "No Audio" from Netflix, Prime Video etc applications.
Digital Sound Out set to "Auto"
eARC set to "ON"
I've turned OFF the eARC and everything is working fine (It's been close to 8 days and everything is fine so far). I've tried so many different troubleshooting steps, working with multiple technical members from Bose but it didn't work. Finally, ended up with this solution of turning off the eARC in the TV's sound settings.
I believe Soundbar 700 does support eARC so, I'm suspecting that the HDMI cable that I received with the Bose product in Nov, 2019 doesn't support eARC ?? Do you agree with this? If yes, I need to look for a new HDMI which supports eARC and try. Please advice!
Thank you in Advance!
Product: Bose Soundbar 700 & Bose Bass Module 700
Firmware Version: 10.0.10-8565+88f8514