I have since now one month an issue with my bose soundbar 700. During the music is playing with Spotify the volume of my soundbar is set to maximum without any voice command or that I interract with my phone/remote control. This issue comes only sometimes but it is really annoying!
Do you have an idea how to solve this issue?
Thank you for your post and welcome to the Bose Community.
I'm truly sorry to hear that you are experiencing some volume issues with Spotify on your Soundbar 700.
Are you using Spotify from the native Spotify app or the Bose Music app? Or even through Bluetooth?
What is the make, model and OS version of the device you are using to connect to the Soundbar?
Could you please let me know the firmware version of your soundbar by clicking the image of your Soundbar in the bottom right > Settings > Technical Info.
I look forward to hearing back from you.
Charlotte G - Community Support
I used both: Native Spotify App and Bose Music app or only Alexa ("Alexa, open Spotify"). I never used bluetooth. My device is a Honor 5C (NEM-51) with Android 7.0.
The firmare version is 6.0.15-7651+0af1f35
Thanks for confirming this information!
A would recommend removing and re-adding the Spotify service within the Bose Music app. Additionally, please ensure that the Spotify application on your Android device is up to date.
Should the issue happen again, then I would suggest factory resetting your soundbar.
If Alexa is enabled, please follow these steps:
If Google Assistant is enabled:
Now setup the Soundbar again and monitor the behavior of the volume.
Let me know how this goes.