Hardware: Vizio P65-F1 with Nvidia Shield TV. Soundbar 700 connected over ARC to TV. I stream mostly Plex, Netflix and Prime Video. Phone is OnePlus 6t with Android 9.0.
Sound quality is good, but I've been really disappointed with just about everything else.
First, the Android app is really really bad. Every single time I load the app it forces me to log back in (making me put in user/pass credentials). I can't tell is this is deliberate (which would be really bad UX), or just a buggy app.
I have 3 sound issues. I should take a video of this, because it's hard to believe this happens on an $800 speaker...
1, when pausing media, I sometimes get a super loud screeching sound. It lasts until I turn off the Shield TV.
2, when I to back to the homescreen of the Shield TV after playing media, I sometimes hear a quiet (but clearly audible) beeping sound. It goes away when I play media.
3, audio skips when playing movies (both Dolby Digital and DTS). It sometimes only happens every 10 mins or so, but ruins the moment when it happens.
I've done basic troubleshooting (factory reset and powering everything down to reset HDMI-CEC).
Any ideas? The obvious would be to get replacement hardware, but this doesn't seem like a hardware defect. It seems like software/firmware. I also don't have time to drive to Bose to swap it out and then spend another hour firmware updating and setting up a new one if it's going to have the same problems.
Thanks for writing in! I'm sorry to hear about the troubles, but would be happy to help!
Regarding the app, it should automatically sign you in once you open the app after first time setup. Can we try and clear the cache/date from the app manager for the Bose Music app to see if this helps?
Let us know so we can further assist!
Tony A - Community Support
I only have one source (My shield TV)
I managed to figure out the loud beep. I had to switch the TV's ARC HDMI output from bitstreaming to PCM.
I'm not happy about this, as I'd prefer to bitstream, but it's working.
Thanks for getting back to us.
Some devices will emit a tone to keep your other devices active so they don't turn off after a certain time.
We appreciate you sharing the solution to the community.
If you have any other questions, let us know.
Joel - Community Support
I don't have the screeching issue, but I am experiencing the audio skipping that was called out in the first post on this thread. My setup is ridiculously simple. Comcast Xfinity box directly into Samsung TV then ARC over to the soundbar. I get this audio skip sometimes infrequently and sometimes more often. Every time it happens it is highly annoying. The sound literally skips for like half a second and then starts back up. I saw this audio skipping called out in the beginning of this thread but I never saw a response to it. Anyone else experiencing this audio skip problem? Any ideas on how to fix? Thanks!
Thanks for posting and welcome to the community.
I'm sorry to see you're experiencing an intermittent audio issue with your Soundbar 700, but I'd be happy to assist.
Can you try the following and test after every step?
Let us know the results.
Joel - Community Support