Re: Soundbar 700 no audio with ARC
That is no problem, we would like to gain a wider understanding of what our customers are experiencing so that we can ensure we can get this resolved as promptly and efficiently as we can.
I would still suggest in contacting Samsung to update your TV just to ensure that this is up to date.
But I would also suggest in resetting the HDMI-ARC connection on your TV, by re-establishing the HDMI handshake between the two devices. This can be done by the following steps:
Disconnect the Soundbar from power
Disconnect the TV from power
Leave both systems to rest and drain of power completely for at least 60 seconds
Disconnect the HDMI connection on the back of the Soundbar
Disconnect the HDMI connection to the TV
Reconnect the HDMI connection to the back of the Soundbar
Reconnect the HDMI connection to the TV
Power on the Soundbar only. Allow up to three minutes for the system to fully power on.
When the Soundbar is finished powering on, power on the TV.
Turn on the TV and Soundbar using the relevant remotes, and initiate playback through the systems.
Following this, should the issue persist, we recommend removing, and re-adding the TV input to the Soundbar 700 should you have programmed the Universal Remote to control this system. To do this:
- Launch the Bose Music application
- Select the Soundbar
- On the bottom-right of the screen, tap the icon for the Soundbar
- Select "Settings"
- Select "TV"
- Tap the red "Remove" icon on the bottom of the screen
- Tap "Remove" again to confirm
- Tap "+ Connect to a New TV"
- Follow through the in-app instructions to complete the setup process
Can we also test an optical connection if your TV has this available so that we can confirm whether or not this is an issue with the ARC handshake?
Please let us know your results and experiences as we would love to get this investigated.