soundbar 700 sky Q and Samsung Tv sound issues

[Gooner21]

Seriously guys, Why is this taking so long....2 bloody thousand dollars and I'm forever having to remove and re-add everything to get it to work with my TV.....Enough is enough 

It was working fine for everyone until you stuffed it up with a firmware update so simply remove whatever you changed and push it out so we can all use it again as intended.... [Moderated by Moderator]

Add the QC35 Noise cancellation stuff up that also stuffed my Bose Products up and I can honestly say I'm not buying BOSE ever again after this 

[Tal81]

Can we get a **bleep** ETA on the update??

[bkc1980]

Charlotte,

I tried all of that already like 100 times, but the issue is still there. Can you be more technical in how to fix this **bleep** issue? DO NOT try to tell me these baby steps....I have tried all possible restarts and reconnects..

How can I FIX this issue? 

Thanks.

[Victorusmc]

Hello everyone,

I am trying to get an update on the no sound on HDMI for Bose soundbar 700. Also I called the store cause I am having an issue with my Bass its sounding weird and I was wondering if there is an update coming like the last one for the rear speakers. Currently connected on fiber optic cable.

Thank you

Victor

[casadegomez]

How can we be notified of the firmware update being released so we can use our ARC connections again ( I am using fiber optic for now due to un-syncing problems)

[bkc1980]

Any word on the fix? I tried the below with NO LUCK. This is really frustrating. For me, even optical is NOT working, making your soundbar700 and other speakers USELESS. 

https://www.bose.com/en_us/support/article/updating-your-soundbar-700.html

[Gooner21]

Any fix yet.....I'm REALLY getting tired of having to reset and reload everything to get my TV/Sound bar to talk again...…….Obviously whatever you put in in that firmware update broke it for us all....So back it out and re-test in the lab !!! 

[gerrith]

My father (75) called me in to take a look at his setup: a Samsung Frame TV connected (via HDMI/ARC) to a Bose Soundbar 700. Issue: no sound from TV to the speaker, while it had worked flawlessly before.

I have tried so many things: check audio settings on TV, (un)plug power cables, (un)plug HDMI cable, factory reset TV, factory reset the Soundbar 700.... nothing worked. ARC simply does not work.

Now that I am back home, I found this thread... So Bose: what's up?!

My dad spent a lot of money on a beautiful soundbar that worked flawlessly until a few weeks ago. Now it is completely unusable for TV audio, the only reason he bought it in the first place.

Can we expect a fix anytime soon, or should he return the sound bar now that it's still under warranty?

[RisingSunSailor]

Greetings,

I’m using a Bose 500 with an LG C9 over the HDMI ARC connection. Lately, I’ve been having an issue where I’ll start a movie and will have sound, but after a scene change, the sound cuts out and I have nothing. I’ve tried the rebooting trick, but to no avail (I also shouldn’t have to unplug a $500 Soundbar every single time I watch a movie, that’s ridiculous).

Any suggestions? 

[bkc1980]

Any word on the fix? I tried the below with NO LUCK. This is really frustrating. For me, even optical is NOT working, making your soundbar700 and other speakers USELESS.