700 Soundbar

[jenneebrooks]

We bought the 700 to replace our 300 that we had to send in to Bose to have fixed because after a year and a month of owning it, it decided to not turn on!  Anyway, got the 700 set up and rolling the first day.  Loved it!  Paired easily with the accessory speakers and acoustimass 300. Wake up the next morning, turn on the tv and the soundbar no longer worked.  No sound!  Checked all tv settings and nothing.  Perused the forum and found that within the last week or two NUMEROUS people have posted about the same issue!!  Unplug everything and reset and see if it works.  Now, lisen here Mr./Mrs. Bose tech guru, I WILL NOT go through this process every time I want to watch tv with my soundbar!  I did not pay $800 for a soundbar to have to do this!!!  Stop telling everyone to unplug and plug it back in when it is clearly a firmware issue with the ARC connection!!!  Fix this issue!!!  I think enough people have complained about this exact issue to warrant a fix on your end!!  Not ours!!! 

[Akhran]

Before FW 5.0.12, my LG TV will turn on automatically when I turn on the Bose soundbar with the Bose remote. With the new FW 5.0.14, the Bose remote no longer turn on the TV automatically. I had tried removing the TV configuration from the Bose app and re-added it (going through the power off, volume change, etc tests).

Any advice please?

Thanks!

[ThierryB]

---

@Akhran wrote:

Before FW 5.0.12, my LG TV will turn on automatically when I turn on the Bose soundbar with the Bose remote. With the new FW 5.0.14, the Bose remote no longer turn on the TV automatically. I had tried removing the TV configuration from the Bose app and re-added it (going through the power off, volume change, etc tests).

Any advice please?

Thanks!

---

DId you try to setup the actual TV model name in the advanced setup with going through the remote setup for the TV ?

[Gooner21]

Oh for God sake.....After factory resetting my TV and remote and soundbar I got the thing working for the last 6 days and what do you go and do.....Push out another Firmware update and &^%$ it up again,,,,,STOP FORCING FIRMWARE UPDATES ON PEOPLE!!!!!!

Now I have to spend hours resetting everything again to get it to work.....Im so over this Bose !! (You killed my QC35ii's Noise Cancellation with an update also....STOP IT !!) 

[Terry Boosio]

The new firmware didn’t help unfortunately, actually I had previously found a workaround but it is not working anymore

my second purchase from Bose, my last one too

[Lugnuts]

Hi,

I turned on the TV this morning and the soundbar is working good. I checked the firmware version and it is now 5.0.14.

I only use the TV remote.

[TonyAU]

That’s rather interesting as the release notes mention this most recent firmware release was for another issue. I’ve had notification from Bose they’re still looking into the ARC issue. 

Happy that whatever you’ve done has resolved your particular issue though. 

[Xyz987]

I wonder how many threads we need about this?

[Rwboilini]

I spoke too soon. It worked with my TV remote for three days and then the e-Arc hand shake suddenly disconnected.

After another day of screwing with it, I got the 700 soundbar to work, but the volume can only be adjusted bybuding the Bose app on my phone.

This Firmware would be laughable if I didn't spend $2000 on the three pieces.

[Luca_Rabbia]

From yesterday the sound is coming back. I'm not yet checked the Bose Universal remote, i use the tv one's. PS how can I check the firmware rev?