Gooner21
Animated Arbiter
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Jan 6, 2019

Re: soundbar 700 sky Q and Samsung Tv sound issues

Seriously guys, Why is this taking so long....2 bloody thousand dollars and I'm forever having to remove and re-add everything to get it to work with my TV.....Enough is enough 

 

It was working fine for everyone until you stuffed it up with a firmware update so simply remove whatever you changed and push it out so we can all use it again as intended.... [Moderated by Moderator]

 

Add the QC35 Noise cancellation stuff up that also stuffed my Bose Products up and I can honestly say I'm not buying BOSE ever again after this 

Tal81
Audible Advocate
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Jun 24, 2019

Re: Bose 700 Soundbar No sound via ARC connector from TV

Can we get a **bleep** ETA on the update??

bkc1980
Quiet Contributor
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Oct 8, 2019

Re: soundbar 700 sky Q and Samsung Tv sound issues

Charlotte,

 

I tried all of that already like 100 times, but the issue is still there. Can you be more technical in how to fix this **bleep** issue? DO NOT try to tell me these baby steps....I have tried all possible restarts and reconnects..

 

How can I FIX this issue? 

 

Thanks.

Victorusmc
Quiet Contributor
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Oct 17, 2019

Bose Soundbar 700 HDMI and Bass

Hello everyone,

 

I am trying to get an update on the no sound on HDMI for Bose soundbar 700. Also I called the store cause I am having an issue with my Bass its sounding weird and I was wondering if there is an update coming like the last one for the rear speakers. Currently connected on fiber optic cable.

 

Thank you

 

Victor

casadegomez
Silent Starter
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Oct 20, 2019

Re: soundbar 700 sky Q and Samsung Tv sound issues

How can we be notified of the firmware update being released so we can use our ARC connections again ( I am using fiber optic for now due to un-syncing problems)

bkc1980
Quiet Contributor
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Registered since

Oct 8, 2019

Re: soundbar 700 sky Q and Samsung Tv sound issues

Any word on the fix? I tried the below with NO LUCK. This is really frustrating. For me, even optical is NOT working, making your soundbar700 and other speakers USELESS. 

 

https://www.bose.com/en_us/support/article/updating-your-soundbar-700.html

Gooner21
Animated Arbiter
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Jan 6, 2019

Re: soundbar 700 sky Q and Samsung Tv sound issues

Any fix yet.....I'm REALLY getting tired of having to reset and reload everything to get my TV/Sound bar to talk again...…….Obviously whatever you put in in that firmware update broke it for us all....So back it out and re-test in the lab !!! 

gerrith
Quiet Contributor
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Oct 27, 2019

Re: soundbar 700 sky Q and Samsung Tv sound issues

My father (75) called me in to take a look at his setup: a Samsung Frame TV connected (via HDMI/ARC) to a Bose Soundbar 700. Issue: no sound from TV to the speaker, while it had worked flawlessly before.

I have tried so many things: check audio settings on TV, (un)plug power cables, (un)plug HDMI cable, factory reset TV, factory reset the Soundbar 700.... nothing worked. ARC simply does not work.

Now that I am back home, I found this thread... So Bose: what's up?!

My dad spent a lot of money on a beautiful soundbar that worked flawlessly until a few weeks ago. Now it is completely unusable for TV audio, the only reason he bought it in the first place.

Can we expect a fix anytime soon, or should he return the sound bar now that it's still under warranty?

 

RisingSunSailor
Silent Starter
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Nov 1, 2019

Bose 500 Cuts Out Mid-Movie

Greetings,

 

I’m using a Bose 500 with an LG C9 over the HDMI ARC connection. Lately, I’ve been having an issue where I’ll start a movie and will have sound, but after a scene change, the sound cuts out and I have nothing. I’ve tried the rebooting trick, but to no avail (I also shouldn’t have to unplug a $500 Soundbar every single time I watch a movie, that’s ridiculous).

Any suggestions? 

bkc1980
Quiet Contributor
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Registered since

Oct 8, 2019

Re: soundbar 700 sky Q and Samsung Tv sound issues

Any word on the fix? I tried the below with NO LUCK. This is really frustrating. For me, even optical is NOT working, making your soundbar700 and other speakers USELESS.