Seriously, what the hell is going on Bose !??!? I's having to delete and reload my Soundbar almost once or twice a week....I'm getting over this and you not keeping us updated is really &^^%$ people off!!!
Where is the customer service ??
Jun 24, 2019
SO PISSED OFF AT BOSE!
WHERE IS OUR FIX AS YOU CLAIMED YOU WERE WORKING ON!!
ITS BEEN OVER TWO **bleep** MONTHS!! GIVE US AN OPTION TO RETURN YOUR DEVICES IF THEY ARENT FUNCTIONING AS INTENDED!
Oct 27, 2019
Hello Bose??? Is this your idea of customer support?
Your very expensive sound bar DOES NOT WORK.
Where is customer support? Unbelievable from a "big" brand like Bose.
Nov 19, 2019
I have a Bose 500 which until 3 days ago was working fine through HDMI arc, then dropped off. Rebooted OK every day since but today rebooted with no audio to put from Sony Bravia TV. Have installed optical audio and works but does not have the same attributes as the HDMI. After paying the big dollars for a supposedly top of the line soundbar it is a big disappointment that this has developed. When is this update coming through please Bose?
Enough people have asked on this forum with little consideration!
Just to help those on this thread (Because BOSE is not !!!)
This is the only thing that will work for me to get it back working through ARC (Although I'm really getting tired of having to do this almost weekly and no updates or comments from BOSE for ages since acknowledging their firmware stuffed it
(Just make sure you pull the power out of the TV for a minute to clear its device cache before reloading)
Thanks for reaching out to us again!
We have recently put up a post that I think would be interesting for you. You can find the post HERE.
Let me know if you have any questions!
Thanks for keeping me updated!
I'm so glad to hear that you seem to be back up and running!
If there is anything else we can do, you know where to find us!
Jan 25, 2020
Has this issue been fixed Or solved?
I can only play music through the 700 Soundbar. I see the TV volume bar on the Bose Music app but no sound or indicator volume from the Vizio P659 Screen.
I have my Bose SB connected to HDMI ARC. I have the latest firmware also.
I tried all the various tests provided by Bose and owners having this issue but to no avail.
If someone has a solution, please post.
Many thanks in advance.