TV: Sony KD-55XF9005 (Oreo 8.0, Firmware up to date (6.6545))
Soundbar 700 (Firmware 7.0.10-7792+a61bae4)
Cable: Vivanco 3m High Speed HDMI cable with ethernet & ARC (18Gbps)
Feb 23, 2020
I’m currently using the Soundbar 700, surround rear speakers and the bass module 700 with my Sony AG8 TV.
It’s been stable for the last 8 months other than on one occasion where I did a factory reset on everything. Yesterday I turned it on and no audio was coming out.
It is connected via HDMI ARC.
I tested another source on the TV other than sky and nothing came out. I played music via the app on my mobile and it worked perfectly. I have unplugged everything and left it off for 10 minutes with still no luck.
My soundbar firmware is running v7.0.11-7872.
It would be great if there are some other suggestions. I want to avoid connecting via the optical cable but I saw one old firmware update stopped the soundbar working and solution was to do this.
This is a very exciting product. My toddler recently disabled the soundbar's microphone, and the same day ARC audio started working reliably. Airplay, however, stopped working. I love it!
Apr 14, 2020
I had similar problems with the device. it is so frustrating to deal with a sound-bar who's only job is to play sound but it fails. I called the customer support and they were happy to ship a new one hope this replacement works as described and at-least plays sound forget about voice assistant feature and other smart features.
Apr 26, 2020
i am having same problem,
Works with the optical input however i need my optical port on my tv for a hearing impaired device.
Ive spent a lot of time on this and frankly disappointed with Bose. I have Many bose products and so this is the most user unfriendly device i have seen in a long time. Having remote control issues as well as ill post that issue on an appropriate feed.