Ziosata
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Dec 25, 2019

Soundbar 700 randomly starting up by itself

I’m experiencing an annoying issue, my soundbar is switching on automatically. Since I set the Bose remote with my sources (everything working fine) it happened several times that the soundbar switched on automatically during the night, together with the TV and the Sky decoder. 
No input with the remote or the app. It turns on randomly and several times each day.

Since everything is set with CEC, everything turns on with the soundbar.

I have a Sony tv XD93 series and the Sky Q decoder as the only source.

I’m pretty sure the input comes from the soundbar, but I have no idea why.
What can I do?

3 REPLIES 3
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Re: Soundbar 700 switching on randomly

Hi Ziosata,

 

Thank you for taking the time to post - apologies for the issue you seem to be experiencing.

 

That does seem to be unusual as the soundbar should not be starting up by itself with manual input from the remote, or through the TV/Sky box is turned on. But it may only take one system to turn on to power up all three devices through CEC - which makes it difficult to know the root of the issue.

 

Do you have your soundbar set up and connected to Spotify? Is there a chance that Spotify may be powering up your soundbar causing everything to turn on when you want to play music through your phone? Similarly, if you keep your Bluetooth on at all times - is this connecting to the soundbar and causing it to turn on?

 

Warm regards,

Sam F - Community Support

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Ziosata
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Dec 25, 2019

Re: Soundbar 700 switching on randomly

Thank you for the reply.

Yes I have set Spotify with the Soundbar, but I assure you that nobody would use it while sleeping at night. Moreover, when the system starts itself, it goes to TV source turning on power of the TV and Sky.

So these are the steps:

- I turn off everything using Bose Remote, so just one press of the power off button. I put the remote on the table.

- Randomly I find all the setup running, so Soundbar, Tv and Sky, just like somebody pressed the "watch tv" button.

 

TV and Sky never had this kind of issue, and I have them since 1+ year.

I think one possibility is that the Sky box do some kind of automatic power cycle at night and exiting from the standby mode it give some kind of imput to the TV, but this never happened before.

Another possibility is that the Bose Remote has a malfunction, since I also had serious problems setting it.

Am I the only one who has ever experienced this kind of issue?

I don't know where to start troubleshooting, without turning off the CEC

Maybe are there some infos about how to set up Bravia Sync (CEC) on the TV?

Best regards

 

 

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Ziosata
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Dec 25, 2019

Re: Soundbar 700 switching on randomly

Update here:

I found out that the Sky Q box has a "automatic switch-off" system.

With the remotes, both Sky remote or Bose remote, I'm only able to turn on or standby the Sky box, while to turn it of completely I have to unplug or press the physical button or use the "automatic switch-off".

I believe that when the Sky box automatically switches itself off, from standby to complete switch off, usually at night, the soundbar gets some kind of input and starts all systems due to CEC.

Since I turned off "automatic switch-off" system from Sky box I'm not experiencing the issue anymore, but I'm still not sure if this was the cause.

 

May I have any suggestion? Is it possible that I'm the only one experiencing this issue?

Best Regards,
Luca