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maide
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Jun 12, 2019

Soundbar 700 remote dosent connect/work?

Hello

I just bought my soundbar 700 and the remote work well the first 2 days.

I have tried nearly everything posted on this forum / internet about the issue regarding connecting the remote to the soundbar 700.

I have reset both the soundbar and remote it self by pressing left-navigation + volume down and toke off the batteries and power 100 times. I have tried uninstall / remove device in the app and sometimes I'm able to connect the remote, but I cant use any buttons on the remote? And it just stays with light in the buttons on the remote. Nothing happens! Don't tell me to remove the batteriers for 30 secs and so on - tried it 100 times while pairing. 

 

Is this normal issue or? 

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maide
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Jun 12, 2019

Re: Soundbar 700 remote dosent connect/work?

Moderator

Re: Soundbar 700 remote dosent connect/work?

Hi Maide, 

 

Thanks for posting and updating us on this. I am deeply sorry to hear that you are experiencing this issue and appreciate the steps that you have attempted so far! 

 

Can you please confirm if the Soundbar has any LED status when the buttons are pressed? 

 

I look forward to hearing back from you. 

 

Kind Regards, 

Hector B - Community Support