Feb 16, 2020
Soundbar 700 remote stopped working.
Tried previously suggested tricks (factory reset, left and volume down button for 5 seconds.... does not do anything), replacing batteries (yes, I know where + and - are).
The remote is black. When I try to factory reset, after about 2-3 seconds (not 5!) the "power" and "tv" lights are blinking twice.
When I try to press almost any button, the six source symbols are blinking, but nothing is happening and it does not find the remote in the Bose-App.
Remote and Soundbar are two months old, newest firmware. Tried reseting the soundbar.
Thank you for posting and welcome to the Bose Community. I appreciate you testing many different troubleshooting methods so far before posting.
Can you please let me know if you are having the same issue when using a different device with the Bose Music app?
Let's also try to manually pair the remote to the Soundbar by:
I look forward to hearing back from you with the result of these steps above.
May 26, 2020
Soundbar 700 remote just stopped working:
-changed batteries twice
-powered off on and
-remote won’t light up so can’t use the Bose recommendation to reset
any help would be appreciated. System only 3 months old
Welcome to the forums!
I'm sorry to hear this, please can you let me know if you are able to complete the steps in the post above?