Soundbar 700 setup on new wifi

[dhruvdamle]

I moved to a new apartment with a new wifi. The Soundbar 700 (and bass module, and surround speakers) don't appear anymore in my Bose Muisc app. I have tried following but no luck yet:

1. Tried powering off and back on, made no difference.

2. Tried with reinstalled Music app, no luck. The app works fine with my Headphones 700.

3. Tried searching the soundbar in Bose Music app with and without HDMI/ Optical cable connected to TV, still all the same.

4. Tried manually updating (https://www.bose.com/en_us/support/article/updating-your-soundbar-700.html) but step 5 & 6 in that process didn't work (Remote isn't tuned to soundbar, and browser can't reach to http://203.0.113.1:17008/update.html)

5. Tried tapping on the power button next to mic mute, the LED starts blinking amber but then quickly turns off.

6. Removed Soundbar instance from my iPhone's BT settings and tried all of the steps above, still no luck.

Anything I'm missing? Help please!

[Sam_F]

Hey there @dhruvdamle,

That quite odd! I'd love to help you get things all working again.

As you're setting up on a new WiFi, the soundbar will need to be placed into setting up mode for it to be recognized by the Bose Music app. You'll find guidance on how to go about this HERE.

It seems you've tried a great amount of troubleshooting so far which is great for helping us narrow down the cause of the issue.

Give the link a try and let me know if the issue is solved!

[dhruvdamle]

Hi @Sam_F , thanks for your response!

I tried following the link you shared. But it looks like the remote is not talking to the soundbar. The remote has all the media buttons blinking in sync when I press any button. And nothing happens on soundbar when I press & hold TV icon & skip back button.

Something else I noticed on soundbar: upon tapping on action button (the O next to mute mic), the LED on the soundbar pulses amber four times. From user manual, the system state indicated by this is "Source error - refer to the Bose Music app". But again, the app doesn't show the soundbar, so it's a weird limbo state.

[Jeff_G · Accepted solution]

Thanks for getting back in touch. 

I'm sorry to hear you're still having issues with this. 

I'd like to point you in the direction of this post. It should help re-establish communication between the remote and the soundbar. 

Please let me know how you get on. 

Thanks.

[dhruvdamle]

Thanks @Jeff_G  and @Sam_F !!!

I followed the link and everything works now. First I cleared BT pairing from remote by holding vol down and left nav for 5 sec. Then I put the soundbar in setup mode using the remote, by holding TV icon and skip back button. Now the soundbar shows up in the app, connects, & works perfect! Appreciate your inputs!

[Adamwetzel89]

I’ve tried all the above. My tv still connects to the speaker but it won’t show up when I try to add the new product

[Jeff_G]

Hi Adam, 

Thanks for joining the discussion. 

Sorry to hear you're not having any success adding the speaker to your Bose Music app. 

Have you tried to factory reset the speaker and tried starting fresh? You can factory reset by following the instructions here.

Be sure to keep us updated with this! 😊 

[Adamwetzel89]

Never did get it to work with the other tv. Just got a new one and it still won’t reset. I’ve unplugged it and it glows amber but when trying anything on the remote it does nothing. And the app does not recognize it