Soundbar 700 sound dropping out
06-11-2019 04:39 AM
Message 1 of 80
I have owned the soundbar 700 along with the base module 700 and surrounds for a couple of weeks now. At first it was the issue of the broken right channel, which thankfully has been fixed. However, now I have an issue with the sound dropping/cutting out usually every couple of minutes. I happens only for a split second but is very noticeable and annoying. It happens using both arc and optical. I have tried resetting the HDMI-CEC by powering off and disconnecting my TV and soundbar without success. I have even tried a factory reset on both the soundbar and TV and eliminated the possibility of any wifi interference. The TV I'm using is a Samsung q9fn. Has anyone else experienced this issue or have a possible solution?