Thank you for your post and welcome to the Bose Community.
I'm extremely sorry to hear that you are also experiencing this problem with your Soundbar 700.
Have you been able to attempt any of the suggestions provided in the thread such as a reset and manually updating through your computer?
I look forward to hearing back from you.
I have tried many times with two different computers mac and windows, and didnt work, I have conected the sound bar to two different wifi accounts, i think i have tried with all the resets described here but nothing has worked. is the second bar with this issue. please help me.
Thanks for posting and updating us on this. I am sorry to hear that your issue is still persisting!
I understand that it has been some time since the Soundbar was stuck updating for a few hours, can you please confirm if this is still the case? If so please perform a reset on the system via:
I look forward to hearing back from you regarding this!
Nov 2, 2019
I've been having the same issues with my soundbar. The remote stopped working after a month and updating took forever. How do I get a new remote since it died within a month. How can you pay so much for a product that crashes so easily?
Thanks for reaching out and welcome to the Bose Community!
I am so sorry you are having this issue. The best option here would be to reach out to your local customer support center and explore the service options for your remote. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us.