Moderator

Re: Soundbar 700 stuck updating

Hello Bryan1988, 

 

Thank you for your post and welcome to the Bose Community. 

 

I'm extremely sorry to hear that you are also experiencing this problem with your Soundbar 700. 

 

Have you been able to attempt any of the suggestions provided in the thread such as a reset and manually updating through your computer?

 

I look forward to hearing back from you.

 

Warm regards,

Charlotte G 

Bryan1988
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Re: Soundbar 700 stuck updating

I have tried many times with two different computers mac and windows, and didnt work, I have conected the sound bar to two different wifi accounts, i think i have tried with all the resets described here but nothing has worked. is the second bar with this issue. please help me. 

Bryan1988
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Re: Soundbar 700 stuck updating


Charlotte G 

the white light is going from right to left now, for about 4 hours. 


 

Moderator

Re: Soundbar 700 stuck updating

Hi Bryan1988, 

 

Thanks for posting and updating us on this. I am sorry to hear that your issue is still persisting! 

 

I understand that it has been some time since the Soundbar was stuck updating for a few hours, can you please confirm if this is still the case? If so please perform a reset on the system via: 

  • Turn the soundbar off
  • Unplug the soundbar power cord from the power outlet
  • Wait 30 seconds
  • Reconnect the power cord
  • Wait 30 seconds for the system to reboot

I look forward to hearing back from you regarding this! 

 

Kind Regards, 

Hector B