Jul 8, 2019
I have connected the soundbar 700 to sony bravia KDL950D. While all other buttons in the universal remote is correctly mapped, I find issues for operating the Action Menu from the universal remote. I see that both the Menu and Home buttons in the universal remote are mapped to Internet TV home button. Can this be corrected in the codecs or is there any way to map individual buttons in the universal remote directly. Please note that I have tried all possible options along with inputting the TV model name directly in the bose music app. If the TV can not be operated completely via the universal remote, then the whole purpose of providing an universal remote is defied !!
Mar 26, 2019
Thanks for posting and welcome to the community! There is no functionality to individually map buttons on the Universal Remote, however, I would encourage other community members to offer their workarounds for what you are trying to achieve.
Should you need anything else then please get in touch, have a great day!
Zoe C - Community Support
Dec 16, 2019
I'm having the exact same problem. It's really annoying that such an expensive system doesn't allow manual mapping, as an alternative to a perfect automatic mapping.
Not having the menu button renders the universal remote unusful. I'd expect more.from Bose.
I'm sorry to hear you're having trouble configuring your Universal remote for full control of your Sony Bravia. Have you been through the remote set up within the Bose Music app to pair the TV? Did the app ask you to enter a TV model number?
Or, are you finding the remote is paired to your TV but certain buttons aren't mapping? In that case, have you tried removing TV configuration on the remote and going through set up one more time?