lsufan861
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May 2, 2019

Soundbar 700 won't link to Alexa

I’m using an Apple phone and can’t link my Alexa Skill to my Bose 700 Soundbar. I might have to return for a better working product.
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Mar 27, 2019

Re: Soundbar 700 won't link to Alexa

Hello Isufan861,

 

Thank you for reaching out to us and welcome to the community.

 

I am sorry to hear that you having issues linking Alexa to your SB 700 however I would like to help.

 

If you have already set up the Amazon Alexa voice assistant in your Bose account via the Bose app but Alexa responds that the Bose Skill needs to be added when you make a voice request, I would recommend you try the following:

 

  • Remove and re-add Alexa in the Bose Music app.
  • In the Alexa app, disable and re-enable the Bose SKill.
  • If the issue still persists restore the system by following the instructions below to its factory defaults and perform the setup process again.

Open the Amazon Alexa app and view the smart devices associated with your Amazon account.
Remove any instances of the Bose product you want to reset from the smart devices listed in the Alexa app.
If you do not plan to use other Bose speakers with your Amazon account, view the installed Skills in the Alexa app and remove the Bose skill.
Open the Bose Music app and remove Alexa from your Bose account. For more info, see Adding or removing the Amazon Alexa voice assistant.
Remove the product from your Bose account. For more info, see Removing a system from your Bose Music account.
On the remote, press and hold the Power and Skip forward buttons simultaneously for 5 seconds. The soundbar reboots and, when complete, the light bar glows solid amber.

 

Let me know how you get on.

 

Best regards,

Prince O

 

 

freedombird
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Jan 6, 2020

Re: Soundbar 700 won't link to Alexa

We have tried multiple times following the instructions exactly the way they were written and it still does not work with the Alexa app it still keeps trying to discover but nothing happens. We are getting to the point where we just need to return the Bose 700 Soundbar

Moderator

Re: Soundbar 700 won't link to Alexa

Hi @freedombird

 

Thanks for reaching out, I am sorry that you are unable to pair the Alexa skill with your Soundbar 700. 

 

Can you firstly confirm that the Bose Alexa integration is available in your country. You can use this link to help you check availability.  

 

Do let us know so that we can assist you with this matter further. 

 

Kind regards,

Tegan M - Community Support