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Oct 21, 2019

Spotify Alexa non- compliance (sorry, device offline)

Out of the blue Alexa refuses to play anything on Spotify, even refuses to recognise the song played via the Bose music app.. keeps giving the error “Sorry that device is offline”. The Alexa app shows the device as online. Switching off and on, resetting to factory defaults and reinstalling Alexa hasn’t helped. Any suggestions?


Re: Spotify Alexa non- compliance (sorry, device offline)

Hello Viju, 


Thanks for reaching out to the community. I am very sorry to hear that you are experiencing some issues with the Alexa integration of your product. 


So that we can provide you with the most accurate information, can you please inform us of the following;


Please let us know, we would love to get this resolved for you. 


Kind regards,

Tegan M - Community Support