Re: Spotify not syncing

Xeniskull · ‎04-09-2020

After the latest update from Android and Spotify they don't seem to sync and I can't play any playlist from Spotify. The radio and Bluetooth music works but not Spotify. I tried reinstalling both apps but nothing seems to work. What's the fix for this problem?

Tegan_M · ‎04-10-2020

Hi Xeniskull,

I am sorry you're having this experience with Spotify.

So I can provide you with the most accurate information, what product do you own? Please use this link to help you in identifying your product model.

Can you use Bluetooth to stream Spotify?

Are you trying to do this with a voice assistant?

Do let us know!

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Xeniskull · ‎04-10-2020

Sorry, it's Bose 700

Tegan_M · ‎04-10-2020

Thank you for confirming your Soundbar 700.

Do you get any error messages at all in the Bose Music app?

Are you trying to play Spotify with a voice assistant?

Can you use Bluetooth to stream Spotify?

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Xeniskull · ‎04-10-2020

So on the Bose music app, as soon as I tap on the Spotify playlist is just goes in an endless circle of loading which never plays the music

No. I'm not playing music with voice assistant

Yes, Spotify can be streamed via Bluetooth. But previously, I didn't had too. It would work directly from Bose music app

Atlantis · ‎04-11-2020

Same issue here with Bose 700 soundbar. When tapping music in the Spotify tab of the Bose Music app it keeps loading/circling. No music playback

Tegan_M · ‎04-11-2020

I am very sorry to hear this.

Can you please remove and re-add your Spotify account to the Bose Music app?

Do you experience any issues in playing audio from TuneIn on the Bose Music app?

DO let us know!

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Atlantis · ‎04-12-2020

Hi Tegan,

Thanks for your reply.

Tune-In is working fine. No issues.

Regarding Spotify I tried your suggestion.

I removed Spotify from the Bose app.

Then closed the Bose app. Restart the app and added Spotify again.

However I still have the same issue.

When tapping a song it keeps loading without playing anything.

Jessie_O · ‎04-13-2020

Thanks for coming back to us @Atlantis.

I'm sorry to hear that the suggested troubleshooting has not resolved your issue.

I would recommend deleting the application and reinstalling it. Hopefully, this will resolve any issues in the application from the update.

Let me know how you get on!

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Atlantis · ‎04-13-2020

Hi Jessie,

I tried that as well. Even installed older versions, like 3.2.4 and 3.2.2.

it didn't help. Still keeps loading/circling when tapping a song in Spotify.

Spotify not syncing