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Re: Spotify not syncing

Thanks for your response, @Atlantis

 

To confirm does this happens with a specific playlist or does this happen with all music in Spotify?

 

Are you using Spotify Premium?

 

Let me know! 

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Mar 26, 2016

Re: Spotify not syncing

Hi Jessie,

 

I just tried different kinds of music, but none of it works.

 

I have Spotify Premium.

 

 

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Moderator

Re: Spotify not syncing

Thanks for confirming, Atlantis. 

 

Are you experiencing issues with your Spotify account outside of the Bose Application? 

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Re: Spotify not syncing

Hi Jessie,

 

I tried Spotify again this morning in the Bose app and it works again.

I can play any song without loading issues 🙂

 

When it didn't work I used the Spotify app on my phone and used bluetooth to play songs directly on the Bose soundbar

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Apr 9, 2020

Re: Spotify not syncing

Hi Jessie, I'm sorry to report that this seems to be recurring issue. Every once in a while  Spotify won't sync with Bose sound app. After few days or weeks, it's seems to resolve on its own. Maybe you guys are fixing it or the app is broken. I don't know but can you please roll out a permanent fix? I'm having same issue again today

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Re: Spotify not syncing

Thanks for getting back in touch, 

 

Are you both having issues attempting to access Spotify from the Spotify app when you use Spotify Connect to select the speaker? 

 

Thanks.

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Re: Spotify not syncing

The issue is with both, in-built Spotify in Bose app as well as standalone Spotify app. The in-built Spotify won't play any playlist when you attempt to tap on it. It goes in endless circle of loading and fails to play music. As for stand alone Spotify, when you tap on connect to device and choose Bose soundbar 700, it attempts to connect with soundbar but fails 

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Re: Spotify not syncing

Thanks for confirming, Xeniskull. 

 

Have you tried unplugging your internet router from power for a short period of time then plugging it back in to see if this helps? 

 

I would also recommend factory resetting the speaker if you haven't already done so. Details can be found here.

 

Finally, please find below a list of recommended router settings to ensure your soundbar and router are communicating in the best manner possible.

 

In the router settings menu, look for and adjust the following settings as noted:

Note: Before making any changes to the configuration of your router, note the current settings in case you need to revert changes that are unsuccessful. 

Recommended router settings for Bose product compatibility

  1. UPnP: Enable
  2. Multicast: Enable
  3. IGMP: Enable
  4. Wireless Isolation: Disable
  5. IGMP Proxy: Disable
  6. IGMP Snooping: Disable
  7. Wi-Fi Radio or Radio Mode: Mixed or B/G/N
  8. Stealth mode: Disable
  9. MAC Filtering/Access Control: Disable, or add the Bose system MAC address to allowed devices list
  10. WPS: Disable
  11. WAN IP Blocking: Disable

Recommended router settings for Bose product performance

  1. Wireless channel: Fixed (select a specific channel); Auto-Channel selection is not recommended

    Standard Wi-Fi uses 11 channels. Selecting the best channel might require trial and error. Choose channel 1 or 11 and observe the system to see if performance improves. If it does not, try the other channels until performance does improve
     
  2. Security type: WPA-2(PSK) with AES Encryption

    Some routers offer a mixed security mode of WPA (TKIP)/WPA-2 (AES) for compatibility with older products. Choose WPA-2 only if no networked devices depend on WPA or mixed mode. If unsure whether or not other networked devices will be affected, note the current security setting, switch to WPA-2 and try all other networked devices. If necessary, return to the previous security setting
     
  3. WMM: Disable

    This setting is intended to optimize streaming services but typically gives priority to voice or video streaming, which can negatively impact audio streaming or reserve bandwidth for voice or video devices even if they are off. Although disabling WMM is recommended, on some routers, enabling WMM improves performance. If WMM is disabled on the router and issues are experienced with your Bose product, enable WMM and check for improvement

  4. Dual-Band (2.4 GHz and 5 GHz) SSID: Name both differently.

    With routers that broadcast more than one network, give the networks distinct names. If your networks have the same name, products on the networks might not know the difference with the identical names. This can cause them to intermittently disconnect and reconnect while trying to switch between networks. To prevent this, for example, if the router offers a 2.4 GHz network and a 5 GHz network, name one "MyNetwork2.4" and name the other "MyNetwork5.0."

 

I hope this helps!

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