This is the second time posting this today, my first post must have disappeared into the abyss.
I had to change my spotify password, and now I can no longer use it in the Bose Music app with my soundbar 700. In the spotify section of the bose app, it says to update my credentials. So I click that link, put in the new password, accept the access permissions, and it takes me back to the bose music app. But spotify still doesn't work, it just has the link to update my account. Tried restarting the phone, nothing. Having this problem on two phones.
Thanks for reaching out via the Bose Community.
I'm sorry to hear you are having issues with Spotify.
Can you kindly confirm the following to give us a better understanding of the issue?
- What is the make/model of your two smartphones?
- Have you tried uninstalling/reinstalling the Bose Music app?
- Have you tried to fully remove the Spotify service from the app and tried adding it back in?
- Is there anything else you have attempted to troubleshoot the issue that may be worth noting?
I'll look forward to your reply.
If anyone else is having similar issues, do feel free to join the discussion!
Jeff G - Community Support
Thanks for getting back in touch.
Yes, it is unlikely to be due to the phone, as you mentioned, they worked fine before you had to change the password.
To clarify, you can fully remove your Spotify account, you cannot completely remove Spotify from being an available service on the app. Apologies if this was not clear in my earlier post. I would recommend trying this first before uninstalling the app and reinstalling it. You will not have to re-add the speakers once you have re-downloaded the app as the speakers will still be stored in the account.