Dec 21, 2018
When my 700 soundbar does not switch audio (Alexia) to TV, I simply push the STANDBY button in the Bose app. Fixes it everytime! Hope that helps.
Feb 26, 2019
Thanks for the messages and input! I will be happy to provide help.
Thank you for your feedback it is always appreciated!
I would recommend that you try these steps.
If you could try performing a full HDMI reset and see if that changes anything regarding the TV issue.
Please follow these steps:
I would recommend that you try following these steps to get your remote connected
If you power cycle your soundbar first (Turning off your soundbar and unplugging the power cable from the power outlet for 30 seconds, plugging back in) then clear the remote's Bluetooth pairing by holding down the Left navigation button and Volume down for 5 seconds and then going to the Bose Music app, clicking on the soundbar icon in the bottom right, select Settings and go to universal remote pairing setting to re-connect the remote to the soundbar.
If you could give this a try and see if it resolves your issue and if you are still having issues please get back in touch.
Liam - Community Support
I would suggest contacting your local Customer Support Team with regards to your remote control. If their is a fault with this, they maybe able to replace this for you under the warranty. If you select the following link (Contact Us), Select your region and scroll to the bottom to contact us, this will provide you with their contact number.
Leon_C - Community Support
Mar 14, 2017
Mar 16, 2019
Thank you everyone for your comments.
The forum is regularly reviewed and information is passed over to our development team. If this was to be implemented we will let you know with a sticky post in the forum.
I hope you have a great day