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Feb 5, 2020

Tunein Radio stations Error C7 - SC3103

Hi

 

I've just bought a Bose 500 Home Speaker - nice sound and features!

 

However, when trying to play radio channels from "Sveriges Radio" in Tunein, using the Bose Music app on Android, I always get Error C7 - SC3103. All other stations I've tried in the app works fine.

Two examples of stations from "Sveriges Radio" are (there quite a few other channels from Sveriges Radio too):

P4 Stockholm

P4 Blekinge

 

All Sveriges Radio's channels work on the Android Tunein app or when I play them on Tunein on PC. The ones sent out on the FM band are also all fine there.

 

To trouble shoot I have tried below, but the error remains:

Rebooted the router (waiting +2min)

Rebooted the Bose 500 Home Speaker (waiting +2min)

Uninstalled Bose Music app --> rebooted Android phone --> reinstalled Bose Music app

 

I'm located in Sweden.

 

When googling I couldn't find anything on the probelm with these channels on Bose.

 

Please can you advice/look into this?

3 REPLIES 3
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Re: Tunein Radio stations Error C7 - SC3103

Hi FamSA, 

 

Thank you for your post and welcome to the Community! 

 

These troubleshooting steps are a great start! Thank you for giving them a go!

 

It looks like you have tried all the recommended troubleshooting for this particular issue. I will get this raised with the development team for review. 

 

In the meantime, you can try a custom URL preset. I have included the LINK HERE to a thread that will help you in creating this.  

 

Let me know if there is anything else we can do for you!

 

Kindest, 

 

Jessie O - Community Support 

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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Feb 5, 2020

Re: Tunein Radio stations Error C7 - SC3103

Thanks for looking into this!

 

But regarding Custom URLs, has that feature been added to the Bose Music app now? Can't find it and I also found this post that says the feature doesn't exit:

https://community.bose.com/t5/Smart-Home/Adding-a-custom-radio-station-to-home-speaker-500-possible/... 

 

Is the custom URL feature be added to the Bose Music app soon?

 

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Re: Tunein Radio stations Error C7 - SC3103

Hi FamSA, 

 

Thank you for coming back to me! 

 

You're absolutely correct, the custom URL is not available on the Bose Music application. I do apologize for any confusion this may have caused. I have edited the original post to reflect this. 

 

Thank you for bringing this to my attention. 

 

Kindest, 

 

Jessie O 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.