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Jasonksealey@hotmail.com
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Jan 13, 2020

Voice Assistant failure

Why can't I access voice assistant on my bose home 500 speaker in the Caribbean? Can anyone assist?

 

Regards,

Jksealey

3 REPLIES 3
Moderator

Re: Voice Assistant failure

Hey Jason, 

 

Thanks for reaching out and welcome to the Bose Community Forums. 

 

I am sorry, but as we use an integration with our voice assistants. they are not yet available in some regions. Our team is working on getting voice assistants implemented in more regions. As soon as further regions are available, we will update the community. 

 

I am sorry for any inconvenience caused at this time. 

 

Kind Regards, 

Vicky W - Community Support 

Jasonksealey@hotmail.com
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Jan 13, 2020

Re: Voice Assistant failure

Hi Vicky,

 

It is strange that Alexa and/or Google Assistant does not work on the bose speaker when they both work on other devices in my home, like my amazon fire stick, etc.

Regards,

Jksealey 

Moderator

Re: Voice Assistant failure

Hey Jksealey, 

 

Thanks for getting back to me. 

 

As mentioned in my previous post. We use a 3rd party integration with our voice assistants (VA's). This means that whilst with the VA provider themselves you may be able to use the VA's in your region. They may not allow 3rd party use as of yet. 

 

I hope this helps explain things a little more. 

 

Do let me know if you have any other questions 

 

Kind Regards, 

Vicky W