how to change wifi on bose soundbar 700 without remote?

[christoval]

Hi,

Is there a way to establish a new connection to a another WiFi network without the remote control? Maybe by way of Bose music app or computer?

I recently change my ISP provider and after they setup all internet and router/WiFi I need to transfer my Bose soundbar 700 to that new network/WiFi. However, my remotely control stop working or no power at all about 2 months after I bought my soundbar. I tried changing the battery but still no power at all.

I was hoping there was a menu if Bose music app for connecting new WiFi but it seems that it's only for connecting a Bluetooth. I hope this will be added soon in the music app.

Thanks,

Chris

[Charlotte_G]

Hey @christoval, 

Thanks for reaching out and welcome to the Bose Community!

There is not a way to switch the network on the soundbar without a remote unless an ethernet cable is plugged in. To change the Wi-Fi, you need to put the soundbar into setup mode which can only be done through a button combination on the remote.

Let's see if we can get your remote working again. Do you see any lights illuminate at all?

[christoval]

Hi @Charlotte_G 

Thank you for your reply.

No my remote is no longer working or no power/light at all. The last time I used it before it died is that it shows the light start to turn off and whatever button I push does now work. So I tried removing the battery and put it back again and turn on the remote again and it only works for 3 to 5 seconds and then died. So, I thought at first the battery needs to be change with a new one but unfortunately, even I already change the battery, still there is no power or light anymore. I think the remote has factory defects from the start.

Is there a warranty in the remote?

Again, thank you for your reply.

Best Regards,

Chris

[Vicky_W]

@christoval, thanks for getting back to us. I am sorry to hear that your remote is not working at all. It seems all of the troubleshooting has been exhausted. I am sure our customer service team here will be able to help you to source a new remote. 

I am sorry that we cannot help more via the forums!