The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
Oct 12, 2017
Nov 27, 2018
Dec 17, 2018
Dec 26, 2018
Unable to play 89.3 KPCC (NPR affiliate in Southern California) on my new Soundtouch 20 (latest updates have been applied) receive error "3104" in Tunein
Thank you all for continuing to post.
We are providing updates about this located HERE when we receive new information.
We're planning on releasing the ability to add your own custom URL's to the SoundTouch app so you can continue to enjoy your SoundTouch systems.
This feature will be coming in January 2019.
Joel - Community Support
Bose stated, "We’re confident you’re going to love (TuneIn) as a core part of the SoundTouch experience" yet there are close to 15,000 posts and have not noticed one person happy with this change.
Nov 28, 2018
My suggestion to weeGT is if your system is new, return it for a refund. As you can see from other posts Bose does not honer their promises. The will tell you anything to get you to buy their product then change their offerings withour regard for their customers. So return your Soundtouch 20 while you can and get something that works.
Hello Suresh 2505,
Thank you for reaching out.
We currently do not have any additional information on stations request, as soon as we do, we'll the community know.
Joel - Community Support
Bose will always state they do not have any additional information. What they really mean is they're not going to tell you anything.
I've seen hundreds of good questions being asked on here and they get ignored by Bose. How could they not have any new info?