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Jul 29, 2018

300 bar won’t connect to WiFi

Hi all

I have issues with my 300 Soundbar
I can’t connect to the WiFi and the app can’t fins the speaker. I have done a complete reset of the system and still there’s an issue.
I go through all the steps, press and hold 9 all lights blink and then just two Amber lights, go to WiFi on iPhone and select the Bose 300, Back to app input WiFi code wait for 3-4 mins an error comes up input wife code again the its a battle with pressing the continue button about 20 times and this just goes around in circles.
This happens every time I need to reset the bar and usually it eventually works but this time nothing! Any advice?

Re: 300 bar won’t connect to WiFi

Hello Bear100,


Thank you for the post.


I'm sorry to hear that you continually have to keep doing this to your SoundTouch 300. At this time since you've already reset your ST300, I would suggest contacting support via the phone for further assistance.


If you go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed.


Warm Regards,

Joel - Community Support